ABOUT THIS MANUAL
1. Introduction
This manual is intended for technical and/or network administrators who
will be installing and configuring
Total Recall
and the associated PC client software.
Refer to the
Total
Recall User Guide
for information about using
Total Recall’s
recording features and functionality.
2.
Conventions and Terminology
2.1.
Conventions
2.1.1. References
References to other manuals or
other parts of this manual are indented, formatted in blue text, and
marked with a hand symbol:
Reference example
2.1.2.
Notes
Notes are indented, formatted in
blue text with light gray borders, and marked with a note symbol:
Note example
2.1.3.
Warnings
Warnings are indented, formatted
in blue text with light gray borders, and marked with a warning symbol:
Warning
example
2.1.4.
Procedures
Descriptions of procedures for
performing certain tasks are marked with a ‘cogs’ icon, and the purpose of
the procedure is formatted in bold italic text:
Procedure Description Example
1.
Procedural step example
2.1.5. Screen
Navigation
Screen navigation (indicating
the navigation required to reach the relevant screen or dialog) is
formatted in blue text and marked with a menu icon:
Options
Menu > General Settings
2.2. Terminology
The following table lists some
writing style conventions used in this manual and their associated
meanings.
See the Total Recall User Guide for information
on using the menu system.
Total Recall
3. Overview of
Total Recall
3.1.
What is Total Recall?
Total
Recall is a range of compact,
cost-effective and self-contained digital voice loggers and recorders that
provide secure audio capture and storage for up to 350,000 records or
60,000 recording hours of calls and/or other audio signals.
Total
Recall is easily operated via a simple
control panel and intuitive menu system, or remotely via a network using
the Remote Manager
Client software that is included with unlimited licenses as part of your
solution.
Record
on Demand software (also supplied with
unlimited licenses) may be installed onto users’ PCs to allow configurable
control over the calls that are recorded on their channel.
Depending on network type and
configuration, Total
Recall can also record the telephone
numbers of incoming and outgoing calls, the time and date of the call, the
duration of the call, and reference to a specific channel number or
extension. All of this information can be used to search and retrieve
calls from the internal hard drive database or from archive media.
3.2.
Standard Features
·
Compact, self-contained, easy to install
and operate.
·
Record analogue telephone conversations.
·
Record other analogue audio signals, such
as two-way or broadcast radio.
·
Onboard storage for up to 350,000
records/60,000 hours of calls.
·
Archive recordings to DVD+RW, CD-R, CD-RW
or (optional) BD-RE.
·
Secure and tamper proof recording format.
·
Export to MP3, WAV or secure TRC format.
·
Policy based recording control.
·
One-click real-time monitoring of calls.
·
Email and copy calls directly from
Remote Manager on your Windows
2000/ME/XP/Vista32/Vista64 PC. Supplied free-of-charge and license free.
·
Powerful search capability.
·
Feature-rich call player.
·
All remote access, monitoring and
management software included.
3.3. Optional Features
·
Blu-Ray (BD-RE) Archive Device (optional
on both Desktop
and Rack
models).
·
Dual Hot-Swap Power Supplies (optional on
Total Recall Rack
model only).
·
Channel Upgrades:
Total Recall Desktop
can accommodate two Digital Signal Processor (DSP) cards, and
Total Recall Rack
can accommodate four DSP cards. Systems may be upgraded with 4, 8 or 12
channel cards.
·
Software Upgrades (optional on
Total Recall Rack
model only):
·
TCP/IP Network Call Archiving.
·
Simple Network Messaging Protocol (SNMP)
Alarm Interface Support.
·
Station Messaging Detail Record (SMDR)
Support.
Contact your supplier for more information on
obtaining upgrades for your
Total Recall system,
or see
www.totalrecallvr.com and/or
www.omnicronelectronics.com.
4.
Compliance Statement
4.1.
European Model
The equipment has been approved in accordance with
Council Decision 98/482/EC for pan-European single terminal connection
to the public switched telephone network (PSTN). However, due to
differences between the individual PSTNs provided in different
countries, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination
point.
In the event of problems, you should contact your
equipment supplier in the first instance.
This device is designed to work on any network. This
device is not dependent on physical and software switch settings. If
this device is to be used outside of your area or different network,
contact your vendor.
This device complies with Class A of EN55022: 1995
incl. Amendments 1 & 2.
Warning
This is a Class A product. In a domestic environment
this product may cause radio interference, in which case the user may be
required to take adequate measures.
This device complies with Class A of AS/NZS3548:1995,
incl. Amendments 1 & 2.
Warning
This is a Class A product. In a domestic environment
this product may cause radio interference, in which case the user may be
required to take adequate measures.
8.1.8 Call logging (automatic set-up).
(b) “The call log incorporated in this equipment does
not record all answered calls. The call log, therefore, may not agree
with the Telecom account which may include calls not shown on the log.”
8.5 Recording functions.
(c) “All persons using this device for recording
telephone conversations shall comply with New Zealand law. This requires
that at least one party to the conversation is to be aware that it is
being recorded. In addition, the Principles enumerated in the Privacy
Act 1993 shall be complied with in respect to the nature of the personal
information collected, the purpose for its collection, how it is used
and what is disclosed to any other party.”
4.3. USA Model
FCC Rules, Part 15
Total Recall has
been tested and complies with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, can cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference,
in which case the user will be required to correct the interference at
the user’s expense.
CHANGES OR MODIFICATIONS
NOT EXPRESSLY APPROVED BY Comsec TR Pty Ltd
COULD VOID THE
USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
1. FCC Part 68 Registration
Total Recall
complies with FCC Rules, Part 68, and the
requirements adopted by ACTA. On this equipment is a label that
contains, among other information, the FCC Part 68 registration number.
If requested, this number must be provided to the telephone company.
2. REN
The ringer equivalence number (REN) is used to
determine the quality of devices, which may be connected to the
telephone line. Excessive RENs on the telephone line may result in the
devices not ringing in response to an incoming call. In most, but not
all, areas the sum of RENs should not exceed five (5.0). To be certain
of the number of devices that may be connected to a line, as determined
by the total RENs, contact the local telephone company.
NOTE: RENs are associated with loop-start and
ground-start ports. It is not used for E&M and digital ports. The REN
assigned to Total Recall is 1.5B. If requested, this
information must be given to the telephone company.
3. Service
In the event of equipment malfunction, all repairs
should be performed by Comsec TR Pty Ltd or an authorized
agent. It is the responsibility of users requiring service to report the
need for service to Comsec TR Pty Ltd or to one of our
authorized agents. Service can be facilitated through our Factory
office at:
Comsec TR Pty Ltd,
Unit 5, 7 Millennium Court, Silverwater,
NSW 2128, Australia
Email: totalrecall@totalrecallvr.com
Web:
www.totalrecall.com
For USA and Canada, contact:
Omnicron Electronics
581 Liberty Highway, Putnam, CT 06260
Web:
www.omnicronelectronics.com
Phone: (860) 928-0377 Fax: (860) 928-6477
The telephone company can ask you to
disconnect the equipment from the network until the problem is corrected
or until you are sure that the equipment is not malfunctioning.
4. Facility Interface Information
In order to connect registered terminal equipment to
the telephone company lines, the terminal equipment must utilize an FCC
registered jack. Standardized jacks are used for this equipment. The
following table contains Facility Interface Code (FIC), Ringer
Equivalence Number (REN), Service Order Code (SOC) and network jack
information for the equipment.
The Total Recall interface connects to the
Public Switched Telephone Network through a FCC registered NCTE that
specifies the type of network jack to be used.
5. Disruption to the Network
If the Total Recall disrupts the
telephone network, the telephone company can discontinue your service
temporarily. If possible, the telephone company will notify you in
advance. If advance notice is not practical, they will notify you as
soon as possible. You are also informed of your right to file a
complaint with the FCC.
6. Telephone Company Facility Changes
The telephone company can make changes in its
facilities, equipment, operations, or procedures that can affect the
operation of your equipment. If they do, you should be notified in
advance so you have an opportunity to maintain uninterrupted telephone
service.
7. Electrical Safety Advisory
While Total Recall is fully compliant
with FCC rules and regulations, it is recommended that an alternating
current (AC) surge arrestor of the form and capability suitable for the
model purchased be installed in the AC outlet to which the Comsec TR
Pty Ltd products are connected. Consult with your distributor
as to the surge protector requirements for your equipment.
Notes:
a)
If a ruling is required on
the legality of recording in your country, please seek legal advice.
b)
This product must not be
used for illegal or unauthorized recording purposes.
5.
Safety Information
WARNING:
Potential electrical shock hazard.
Always follow basic safety precautions when using this product to reduce
the risk of injury from fire or electrical shock. The
Total Recall
must be installed by qualified service personnel.
Observe the following:
1.
Read and understand all instructions in the user manuals.
2.
Observe all warnings and instructions marked on the product.
3.
Use only a grounded electrical outlet when connecting
Total Recall
to a power source. If you are unsure the outlet is
grounded, have a qualified electrician check this.
4.
First connect the
Total Recall to
grounded electrical outlet, and only then connect the appropriate
interface lines.
5.
Do not touch the contacts on the ends of any of the cables used
with
Total Recall.
If any cable becomes damaged, have it repaired
immediately.
6.
Shut down and unplug
Total Recall from
power outlets and telephone jacks prior to cleaning.
7.
Do not open Total
Recall. There are no user serviceable
parts inside
Total Recall.
Refer all servicing to qualified personnel.
6. Power
Total
Recall Desktop:
·
Single Mini-ATX auto sensing 100-240 VAC,
50-60 Hz 180W PSU.
Total
Recall Rack:
·
Standard Single Mini-ATX auto sensing
100-240 VAC, 50-60 Hz 180W PSU.
·
Optional Hot-Swap 300+300W PSU.
The maximum power draw for
Total Recall Desktop
and Rack
is 80W.
7. Preventative
Maintenance
The
Total Recall recorder needs regular
maintenance to ensure maximum performance at all times.
As with most computing devices,
Total Recall
has a fan that provides airflow across the
processor to keep it cool, and a filter to ensure that the air is clean.
Every 3 months a message will
appear on the Total
Recall screen to indicate that filter
maintenance is required.
The filter should be washed in
warm soapy water, and then rinsed thoroughly and allowed to dry completely
prior to being replaced.
New filters are available from
your supplier. After maintenance is complete, select OK to remove
the message.
8.
Channel Upgrades
8.1.
Analog Channel Upgrades
Total
Recall analog channel upgrades require
additional interface cards, which are available in 4, 8 or 12 channel
capacities per card. TR
Desktop can accommodate 2 analog
interface cards (for a maximum of 24 channels), while
TR Rack
can accommodate 4 analog interface cards (for a maximum of 48 channels).
Contact your dealer for more information on obtaining
channel upgrades, or see
www.totalrecallvr.com and/or
www.omnicronelectronics.com.
9. Unpacking
Total
Recall is supplied with the following
items:
·
Total Recall
unit.
·
On / Off Key.
·
Remote Manager
CD (PC client software).
·
Record On Demand
CD (PC client software).
·
Power cable.
·
A blank CD-R.
·
Total Recall
Installation and Administration Guide.
·
Total Recall
User Guide.
·
A crossover network cable for connecting
directly to a PC.
·
Four rack mounting screws & nuts (Rack
unit only).
Telephone line cables are not
supplied with Total
Recall, as individual installations may
require differing lengths of cable.
If connection is required to the
MDF or distribution frame, it is advisable to have a certified telecom
technician install the telephone cabling required for the recorder.
To
prevent loss of power and interruptions to recordings,
it is very important to connect
Total Recall
to a UPS power
system. Due to the nature of
Total
Recall’s database,
power
disruption during recording may cause damage to open
files, and the recordings may be lost entirely.
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