CONFIGURATION
17. Menu Site Map &
Default Parameters
Listed below are the user
selectable/definable options on the
Total Recall
system, and their default values. Default values are listed in bold.
Parameters such as language, date, time and time zone may have already
been pre-configured by your Total Recall dealer, and as such will vary
from the values listed here.
Logging Menu
Search Menu
Recent Calls (On/Off)
Search
Date
Time
Number
Extension
Tag
Tagged Only
Untagged Only
Direction
Incoming
Outgoing
Internal
Unknown
Channel
Search Archive
Search DVD/CD
Search Network Archive (Will only
appear if optioned on TR Rack)
Tag All
Untag All
Archive
All Calls
Found Calls
Unarchived Calls
Tagged Calls
Archive Device
DVD/CD
Network Share (Will only appear if optioned
on TR Rack)
Options Menu
General Settings
Language
English
Spanish
French
Portuguese
Afrikaans
Chinese
Korean
Japanese
Arabic (Islamic Calendar)
Arabic (Gregorian
Calendar)
Time and Date
Use NTP (Yes/No)
NTP Address 1
NTP Address 2
Date
(Current
AEST)
Time
(Current
AEST)
Time Zone Area
Australia
Time Zone City
Sydney
User Session
Enable Timeout (On/Off)
Idle Timeout (1-10 Mins,
default = 2 mins)
Recent Calls
Update Period (5-60 secs, default = 20 secs)
Records to Show (1-999, default = 20 records)
User Password
0000
Administrator Password
0000
Call Settings
Min Call Length
Ignore
1-19 Seconds
Max Call Length
1-60 Minutes
Max Call Lifetime
Ignore
1-24 Months
VOX Timeout
2-15 Seconds
Recording Period (On/Off)
08:30 – 19:00
Network Settings
LAN 1 (Recommended for Remote
Manager/PC connection)
IP Address
Netmask
Gateway
Extension
Settings
Enable Monitoring (On/Off)
ROD Mode
Record by Default
Don’t Record by
Default
Add Notes Only
Record Partial Calls
Allow ROD Phone Key (On/Off)
Add (Custom Extension Settings)
Extension
Enable Monitoring (On/Off)
ROD Mode
Record
by Default
Don’t
Record by Default
Add Notes
Only
Record
Partial Calls
Allow ROD Phone Key (On/Off)
License Settings (Total Recall Rack only)
Hardware Key (Read Only)
VoIP & ISDN License Key (Not Utilised
on
Total Recall Rack or Desktop)
Feature License Key
Licensed Features (Read Only)
Analog Settings
Trigger
VOX 1, 2, 3, 4, 5, 6
Off Hook 1, 2, 3, 4, 5, 6
Manual
Off
Beep
Off
Low
Mid
High
Detect DTMF
On
Off
Extension (User Configurable)
Archive Settings
Reminder (On/Off)
50% Full
75% Full
90% Full
Auto Archive Every (On/Off)
Days/Weeks
Archive Device
DVD/CD
Network Share (Will
only appear if
optioned on TR Rack)
Maintenance
System Information
Recorder ID (001)
Rebuild Call Database
Load Settings From DVD/CD
Save Settings to DVD/CD
Erase DVD
Remote Manager
Use Dial-Up (Yes/No)
IP Address
Base Port
Maximum Sessions (05)
Session Duration (2 hours)
18.
Configuring Total Recall
18.1.
Licensed Features (Rack Model Only)
The following application
features require a Feature License Key to configure and use:
·
SMDR Parsing.
·
SNMP Alarm Interface.
·
Network Archiving.
Your
Total
Recall Rack system will not support and
you will not be able to configure the above features without a valid
Feature License Key.
For
more information on activating Licensed Features,
contact your dealer or visit
www.totalrecallvr.com.
18.2.
About the Options Menu
(Above is
for Rack mount unit, includes License Settings for optional functions)
The Options Menu provides access
to the Total Recall
system settings and administrative
functions. To view the Options Menu, press [Menu] twice from the Logging
Screen.
Options that are not available
on your recorder will be grayed out and cannot be selected.
The
Options Menu can only be accessed by users
who
have logged in with an administrator password.
The various settings and
functions are split out into the following groups, each of which has an
associated button in the Options Menu:
·
General Settings.
·
Call Settings.
·
Network Settings.
·
Extension Settings.
·
License Settings (Total
Recall Rack only).
·
Analog Settings.
·
Archive Settings.
·
Maintenance.
·
Remote Manager.
·
System Shutdown.
For new installations, we
recommend that you configure
Total Recall
in the order that the buttons appear in the Options
Menu (from top to bottom, then left to right).
Options Menu
> General Settings
Use the General Settings
screen to set the preferred display language, time and date, passwords,
system timeout and recent call replay settings.
18.3.1.
Language
Options Menu
> General Settings > Language
Select your preferred display
language from the list using the down arrow key, and confirm your
selection by pressing the [Select] key.
The Language setting
defaults to English.
It is
recommended that you restart
Total Recall
after changing the display language.
18.3.2. Time & Date
Options Menu
> General Settings > Time & Date
Use the Time & Date menu to set your
Total Recall
to the local time and date, as well as to configure your local Time Zone
area and city. Time Zone settings are especially important if users in
different regions are connecting to your system via
Remote Manager.
Time
Zone area and city must be configured prior
to recording calls. Time zone data is saved with
the call, and is used to calculate daylight savings
changes or by Remote Manager if a call is being
replayed in a different time zone.
Set the local time and date via
synchronization with an NTP server (recommended), or manually.
To use NTP to
set Total Recall’s internal clock:
1.
Check the Use NTP check box by highlighting the check box
and pressing the [Select] key.
2.
Enter the IP address for at least one NTP server with the numeric
keypad.
3.
Select your Time Zone Area by highlighting the Area field
and pressing [Select] to scroll through the available options. When you
have selected your area, press the [Down] button to select your nearest
Time Zone City.
4.
Select your Time Zone City by scrolling through the
available options with the [Select] key. Press the [Down] button when
complete.
5.
Select OK.
If you enter IP addresses for 2 NTP servers,
the top one in the list becomes the ‘preferred’
server, and Total Recall
will synchronize with the
second server if the preferred server is unavailable.
To set the time and date manually:
1.
Enter the current Date by highlighting each field and
pressing the [Select] key to scroll thought the available options. Numeric
fields can be manually entered with the numeric keypad if desired.
2.
Enter the current Time (in 24-hour format) by highlighting
the Time fields and pressing [Select] to scroll through the available
options, or by entering the values on the numeric keypad.
3.
Select your Time Zone Area by highlighting the Area field
and pressing [Select] to scroll through the available options. When you
have selected your area, press the [Down] button to select your nearest
Time Zone City.
4.
Select your Time Zone City by scrolling through the
available options with the [Select] key. Press the [Down] button when
complete.
5.
Select OK.
18.3.3. User Session
Options Menu
> General Settings > User Session
The User Session menu
allows an administrator to enable or disable automatic system timeout, and
to configure the amount of time that
Total Recall will wait
without user interaction before timing out. ‘Timing out’ means that the
Total Recall
locks access to all control panel menus, and will require the entry of an
administrator or user password to make system functions accessible to
users again.
Total
Recall continues to record normally while the
control panel is ‘timed out’.
To enable or disable the System Timeout
function:
1.
Ensure Enable Timeout is highlighted.
2.
Press the [Select] key to toggle between enabled (checked) and
disabled (unchecked).
To modify the System Timeout period:
1.
Ensure Enable Timeout is enabled (checked).
2.
Highlight the Idle Timeout period by pressing the [Down] arrow key.
3.
Press the [Select] key to modify the system timeout period (1 to 10
minutes).
Disabling the System Timeout function will prevent
Total Recall from locking automatically. This means
that all system functions will remain available
until the system is manually locked, according to
the permissions of the last password used to log in.
The system may be manually locked by pressing
the [Stop] key on the unit when no calls are being
monitored or replayed.
18.3.4. Recent Calls
Options Menu
> General Settings > Recent Calls
The Recent Calls menu
provides configuration options for quick recall functionality in the
Search menu.
See
the Total Recall User Guide for more
information on using the Search Menu
The Update Period refers
to the frequency that
Total Recall
will update the search screen with the most recent calls when the
Recent Calls toggle button is selected. Records to Show refers
to the number of call records that will be displayed in the search menu
when the Recent Calls button is selected.
To configure the Update Period:
1.
Highlight the Update Period field.
2.
Press [Select] to cycle through the available options (5 to 60
seconds).
To configure the number of records shown:
1.
Highlight the Records to Show field by pressing the [Down]
arrow key.
2.
Use the numeric keypad on your
Total Recall
to enter the number of records that you would like displayed in the Search
menu when using the Recent Calls functionality [0-999].
18.3.5. User Password
Options Menu
> General Settings > User Password
Total
Recall
supports two password levels – the User Password
and the Administrator Password.
The
Total Recall
user interface automatically locks after
120 seconds of inactivity (default setting), and can only be unlocked by
entering a password.
The User Password allows access
to all functionality, unless an Administrator Password has been
assigned – in which case, the User Password does not allow access to the
Options Menu, or the option to delete calls from the hard drive during a
manual archive.
To assign a user password:
1.
Enter the new password in the New Password field. The
password must be numeric characters only, and may be up to 8 characters
long.
You may
also enter a null password, allowing the unit to be unlocked without a
password. To enter a null password, simply press the [Select] key in the
New Password field.
Please ensure that your user and administrator password
settings comply with your internal
data security policies.
2.
Re-enter the password in the Confirm New Password field.
3.
Select OK.
18.3.6.
Administrator Password
Options Menu
> General Settings > Administrator Password
If an Administrator Password
is assigned, only the Administrator Password allows access to the Options
Menu and the option to delete calls during a manual archive. By default,
this password is 0000.
To assign an administrator password:
1.
Enter the new password in the New Password field. The
password must be numeric characters only, 0 to 8 characters long.
2.
Re-enter the password in the Confirm New Password field.
3.
Select OK.
18.4.
Analog Settings
Options Menu
> Analog Settings
Use the Analog Settings
screen to configure the interface between your
Total Recall
unit and the analog signal interface.
Also, use this menu to assign Extension
names or numbers for each channel.
To set Analog Channel Settings:
1.
Highlight the channel and press [Select].
The Add Channel Settings dialog appears:
2.
Use the [Down] arrow key to highlight the field which you wish to
configure.
3.
Press [Select] to scroll through the available options. Use the
numeric keypad to input a numeric extension value for the channel if
desired.
4.
When you have finished configuring the channel, press the [Down]
arrow to highlight Apply, and then press [Select]. Alternatively,
if you would like to apply the current settings to all channels, highlight
Apply All and then press [Select].
18.4.1. Trigger Type
The Trigger Type
determines what type of event will trigger recording on that channel.
The available options are VOX
(1-6), Off-Hook (1-6), Manual and Off.
VOX (1-6)
VOX is a voice or audio signal
trigger. Recording will automatically start when noise is detected on a
channel, and will automatically stop when silence is detected (as
configured via the VOX Timeout).
The default setting, VOX 4,
corresponds to a ‑28dBm signal (anything over this level triggers
recording).
The highest setting, VOX 6
(high signal / low sensitivity), corresponds to a ‑20dBm signal. Channels
set to VOX 6 will be triggered by loud conversations or signals, but
quieter conversations may fail to trigger recording.
The lowest setting, VOX 1
(low signal / high sensitivity), corresponds to a ‑40dBm signal. Channels
set to VOX 1 will be triggered by soft conversations or signals, but noisy
lines may also trigger recording.
In most cases the default
setting (VOX 4) is adequate.
Off-Hook (1-6)
This is the recommended
setting for normal recording on PSTN telephone lines. It will cause a call
recording to be automatically triggered when the phone handset is taken
Off-Hook, and ended when the handset put back On-Hook. If you are
recording telephone calls from analog phone
lines (POTS circuits), we recommend that you use this as default
trigger setting during the initial set-up.
The Off-Hook function is
triggered by a voltage change on the line. A drop in voltage (On-Hook
voltage is typically 48V DC, Off-Hook voltage is typically 8V DC), will
normally provide sufficient voltage change to be detected by the recorder,
and activate recording. Replacing the receiver would normally stop the
recording.
Different Off-Hook
settings are available to provide
triggering at different voltages.
The Off-Hook voltage ranges and
their corresponding Off-Hook Settings are:
·
Off-Hook #1: Recording Trigger with
Off-Hook voltage below approximately 5 volts and On-Hook is above 7 volts.
·
Off-Hook #2: Recording Trigger with
Off-Hook voltage below approximately 10 volts and On-Hook is above 12
volts.
·
Off-Hook #3: Recording Trigger with
Off-Hook voltage below approximately 14 volts and On-Hook is above 16
volts.
·
Off-Hook #4: Recording Trigger with
Off-Hook voltage below approximately 17 volts and On-Hook is above 19
volts.
·
Off-Hook #5: Recording Trigger with
Off-Hook voltage below approximately 20 volts and On-Hook is above 22
volts.
·
Off-Hook #6: Recording Trigger with
Off-Hook voltage below approximately 25 volts and On-Hook is above 27
volts.
Example 1:
If the On-Hook voltage is 48volts and the
Off-Hook voltage is lower than 15 volts use setting Off-Hook #4.
Example 2:
If the On-Hook voltage is 24volts and the
Off-Hook voltage is lower than 3 volts use setting Off-Hook #1. If the
On-Hook voltage is above the range that is set the channel will start to
record.
The
Off-Hook voltage ranges may vary slightly
due to phone line conditions and component
tolerance. Off-Hook #4 would be the recommend
setting for most standard phone line recording
applications. If the phone line does not have DC
voltages that can be sensed by the recorder for
start/stop recording so that an off-hook setting
does not work satisfactorily, the VOX trigger
should be used instead. Each channel can be
individually set as is best for its source of
conversations. If the Off-Hook setting does
not work satisfactorily, the VOX trigger should
be used instead.
If a
channel is set to Off-Hook and no line is
connected to the channel, the channel will
commence recording, which can only be
stopped by setting the channel to OFF or
VOX. Caller ID data (inbound number information
- CID) will only be available to the recorder on
channels recording directly from phone lines and
with the CID data provided by your phone service
provider in the Belcore standard format. Caller ID
data is not available for channels recording
from handset/headset audio.
Manual
This setting prepares the
channel to receive manual recording instructions from an external third
party applications developed in conjunction with
Total
Recall. Most installations do not use
this setting.
Off
A channel that is set to Off
is effectively deactivated and no recording is possible on that channel.
It is recommended that all unused analog channels be set to Off.
18.4.2. Beep
Beep (‘pip tone’) is a
beep sound generated every 15 seconds to indicate to both parties that the
call is being recorded.
In some countries, it may be
mandatory to play a beep tone when recording. For some users, it is a
matter of preference or company policy.
Total Recall
does not transmit a recorded message
to advise that recording is taking place. This would
be as part of a phone system auto-attendant message
if desired.
The Beep setting
determines the volume of the beep. The available options are Hi,
Mid, Low or Off.
The default setting is Off.
18.4.3. Detect DTMF
Total
Recall detects DTMF tones during calls on
all channels. However, analog channels may be used for recording analog
signals other than telephone calls, such as radios or intercoms. Such
signals may not carry DTMF tones. However, such signals may contain audio
frequencies that resemble DTMF tones, which
Total Recall
will incorrectly interpret as DTMF.
Set Detect DTMF to On
to enable DTMF detections on channels used to record telephone calls, and
to Off for channels that are used for signal sources that do not
contain DTMF.
18.4.4.
Extension
It is advisable to set an
extension value for each connected channel in order to take full advantage
of the features on your Total Recall system.
Setting an Extension
value for a channel means that:
·
Calls (or other recordings) on that
channel can be searched for by extension value.
·
Extension specific recording polices can
be created.
·
Extension specific event policies can be
created.
·
Features such as
Record on Demand
can be used.
Where
an analog channel is used for recording
telephone calls, any extension information in the
call signaling on the line will override the extension
value set for that channel.
18.5.
Call Settings
Options Menu
> Call Settings
The Call Settings menu allows
users to configure certain recording policies for their
Total Recall
system. Call settings apply to every recording channel on your
Total Recall.
To set Call Settings:
1.
Highlight the parameter that you wish to change.
2.
Press the [Select] key to cycle though the available options.
3.
For numeric values, you can also enter the required value on the
numeric keypad. For example, entering ‘05’ on the numeric keypad with
VOX Timeout highlighted will result in a VOX timeout of 5 seconds
being displayed.
4.
Select OK.
18.5.1. Min.
(Minimum) Call Length
Total
Recall
will automatically discard calls with duration that is
less than the Min. Call Length.
Min. Call Length
can be set to Ignore, which instructs the
Total
Recall to ignore this parameter, or to a
value between 1 and 19 seconds, in increments of one second.
The default setting is Ignore.
Use
caution with this setting – it is usual to record all calls,
and only under very specific circumstances (for example,
noise spikes external to the recorder causing frequent and
unwanted false recordings) that this setting should be
changed from the default.
18.5.2. Max.
(Maximum) Call Length
Total
Recall
can record calls of virtually any length, but longer
calls are broken up into separate records according to the Max Call
Length setting.
This allows lengthy recordings
(for example, AM/FM radio monitoring) to be presented as a series of
recordings in manageable lengths.
If a call reaches the Max
Call Length setting, the record is rolled over to a new record.
Rolled-over records are marked with (CONT) after the number in the ‘To’
field on the Logging screen.
The Max Call Length
setting can be between 1 and 60 minutes in increments of one minute, and
applies equally to all channels.
The default setting is 60
minutes.
18.5.3. Max. Call Lifetime
The Max Call Lifetime is
the maximum time a call record is kept before it is automatically deleted.
Max Call Lifetime
can be set to Ignore, which instructs the
Total Recall
to ignore this parameter, or to a value between 1 and
24 months, in increments of 1 month.
The default setting is Ignore.
With
Max Call Lifetime set to Ignore, call records
may still be automatically deleted as part of the
automatic cleanup process. See Deleting Calls
in Section 18.10. for more information.
18.5.4.
VOX Timeout
If VOX is set as the recording
trigger for a channel, the VOX Timeout determines the maximum
length of ‘quiet time’ that is permitted before a recording on that
channel is terminated.
This ensures that if a call has
ended and the phone is not hung up properly, the recorder will not
continue to record silence indefinitely.
VOX Timeout
settings can be between 2-15 secs, and applies to all channels that have
VOX as their Trigger setting.
The default setting is 15
seconds.
In
the event that an active call is put on hold,
and there is no (or very quiet) ‘music on hold’
being played, the recording will terminate
according to the VOX Timeout setting. When
the call recommences, the VOX trigger will
immediately open a new record, and the
complete conversation will be captured
across two recordings.
For
channels set to VOX trigger, the interval
between calls must exceed the VOX Timeout
setting. If a fresh call starts within the VOX
Timeout of the previous call,
Total Recall
assumes it is a continuation of the first call,
and both calls will appear as one call record.
18.5.5. Recording Period
Set a
Recording Period
if you want the system to record only
between specific times, for example from 8:00 to 18:00 to record only
during business hours.
During non-recording times, the
following message is displayed on the control panel LCD screen to indicate
that no recording is taking place.
The
recording period cannot span midnight.
To set a
Recording Period:
1.
Check the Recording Period check box by pressing the [Select] key.
2.
Press the [Down] arrow to highlight the Hour and Minute fields.
Enter start and end times (in 24 hour format).
3.
Arrow down and highlight ‘OK’.
4.
Press [Select] to confirm your configuration.
Options Menu
> Network Settings
Use the Network Settings
screen to configure the available Ethernet port(s) for IP communication
between Total Recall and your network.
Total Recall Desktop
and Rack
only have one TCP/IP
Ethernet port. Therefore, you will only configure LAN 1.
The LAN 2 setting is irrelevant for your TRL or TRR system.
18.6.1.
Configuring Network Interfaces
To configure a Network interface:
1.
Highlight LAN1 in the Network Settings screen by pressing the
[Down] arrow button.
2.
Press [Select] to open the configuration screen for the LAN1
Ethernet port.
3.
Press the [Down] arrow to highlight the IP Address field.
Enter a valid static IP address for your Total Recall unit.
4.
Press the [Down] arrow to highlight the Netmask, and
Default Gateway fields. Enter the required values for your
network (if appropriate).
5.
Press the [Down] arrow to highlight OK. Press [Select] to
confirm your configuration.
18.7.
Extension Settings
Options Menu
> Extension Settings
Use the Extension Settings
screen to configure default (system-wide) or extension specific recording
policies. Extension-specific recording policies apply only to calls to or
from a specified extension. The default recording policy applies to calls
from or to any extensions which do not have a specific recording policy.
To apply the settings in this
menu, you should first assign an ‘Extension’ name or numeric value to each
of your recording channels. This is set up in the
Analog Settings screen, accessed
from the Options Menu.
Extension specific recording policies have priority
over the default recording policy.
Calls between numbers that are not extensions,
and calls between unknown numbers, are treated
with default Extension Settings.
18.7.1.
Default (System-Wide) Recording Policies
Enable Monitoring
With Enable Monitoring
checked, calls may be monitored in real-time while recording, either
directly from the unit, or remotely using
Remote Manager.
To enable or disable live
monitoring on the whole system, highlighting the Enable Monitoring
check box, and press the [Select] key to toggle between checked
(monitoring enabled) and unchecked (monitoring disabled).
ROD (Record on Demand) Mode
ROD Mode
determines whether the
Total Recall system will retain or
discard recorded calls by default. Thus, this setting not only determines
the behavior of the optional
ROD software client,
but rather how the whole system handles call record storage.
The available options may be set
by highlighting the ROD Mode field, and pressing the [Select] key to
scroll through the available options. The options are:
·
Record by Default
Total
Recall records all calls and stores the recording on disk by
default.
However, if enabled, parties on the call can use
a DTMF key sequence or Record
on Demand
to toggle between “discarding” and “keeping” the recording of the
whole call.
·
Don’t Record by Default
Total
Recall records all calls, but automatically deletes the
recording at the end of each call.
However, if enabled, parties on the call can use
a DTMF key sequence or Record
on Demand
to toggle between “keeping” and “discarding” the recording of the
whole call.
·
Add Notes Only
Total
Recall
records all calls and stores the recording on disk by default.
The parties on the call can not use a DTMF key
sequence or Record on Demand
to control recording. However, they can use
Record on Demand
to add notes to the call while the call is in progress.
·
Record Partial Calls
Total
Recall
does not record calls by default.
However, parties on the call can use a DTMF key
sequence or Record on Demand
to toggle between “pausing” and “continuing” recording
during the call as many times as they wish.
Total Recall
will store only the parts of the call when recording was active.
·
Disallowed
Total
Recall records all calls and stores the recording on disk by
default.
The parties on the call can not use a DTMF key
sequence or Record on Demand
to control recording, nor can they use
Record on Demand
to add notes to the call while the call is in progress.
Allow ROD Key / ROD Phone Key
The ROD Phone Key
parameter allows you to specify a two-digit code that, when entered, will
allow users to keep or discard a current call (depending on their ROD
Mode settings).
To activate ROD Phone Key,
highlight the Allow ROD Key check box and press [Select] to activate. This
will then open a field where you can customize your two-digit DTMF phone
key code.
Users can
choose to keep or discard a current call, or stop and start a recording
(dependant on the ROD Mode settings) by pressing *, then their code on
the phone keypad while a call is in progress.
For ROD Key recording control, it is not
necessary to
install Record on Demand
on your PC or to create
ROD Agent
user accounts in Remote
Manager.
ROD Key
functionality relies on the presence of
DTMF tones.
18.7.2.
Conflicting Extension Policies
In the event of a call between 2
extensions with conflicting extension policies, the settings for the
extension with ROD Mode other than ‘Record Partial Calls’
will take precedence over the settings for the extension set to ‘Record
Partial Calls’.
For example, for a call between
extensions A and B, where extension A is set to ‘Record By Default’ with
monitoring disabled, and extension B is set to ‘Record Partial Calls’
with monitoring enabled, the policy for extension A applies to the
call – the entire call is recorded by default, and monitoring is disabled.
If ROD Mode is identical
for both extensions, the policy for the extension with monitoring enabled
take precedence over the policy for the extension with monitoring
disabled.
For example, if extension A is
set to ‘Record By Default’ with monitoring disabled, and extension B is
also set to ‘Record By Default’ but with monitoring enabled, the
policy for extension B applies to the call – the call is recorded by
default, and monitoring is enabled.
If anyone in your organization specifically does not
want any of their calls to be monitored, they must
be made aware of the above rules.
18.7.3.
Extension-Specific Recording Policies
Monitoring activity, ROD mode
and ROD Phone Key can also be configured on a per-extension basis.
To set extension specific policy:
1.
Use the [Down] arrow button to highlight Add, and
then press
[Select]. The Extension Recording
Policy dialog appears:
2.
Enter the Extension number you wish to create a specific
policy for. This needs to be pre-configured in
Analog
Settings screen,
accessed via the
Options Menu.
Alpha-Numeric Extensions can
only be entered
using
Remote Manager.
Numeric-only Extensions
may be entered with the numeric keypad on
your unit.
3.
Check or uncheck Enable Monitoring to activate or deactivate
monitoring on that extension.
4.
Set the ROD Mode for the specific extension.
5.
Check or uncheck Allow ROD Key and enter a ROD Phone Key
as appropriate.
When the
required extension-specific policies have been defined, use the [Down]
arrow key to highlight OK, and press the [Select] Key to apply your
changes.
The extension policy
will now appear in the Extension Settings box. Repeat the above process
for further extensions as necessary.
In some cases the extension information (which
originates at the PBX) may arrive slightly after
the recorder has started to record a call. In this
event, the default recording policy will be applied
to the call until the extension information is available,
at which point it will then be treated with the
appropriate extension recording policy, if any
have been created for that extension. The rules
for conflicting extension settings also apply.
To remove an extension policy:
1.
Highlight the specialized extension in the Extension Settings
dialog and press [Select].
2.
Select Remove.
The extension policy is removed from the
Extension Settings dialog.
18.8. License Settings (Rack Model Only)
Options Menu
> License Settings
Use the License Settings
screen to enter new and renewed license keys.
18.8.1. Hardware Key
The hardware key for the
Total
Recall recorder is displayed as read-only
field for reference. You will need to quote this key when ordering
optional software upgrades for your
Total Recall Rack.
18.8.2. VoIP &
ISDN License Key
The VoIP & ISDN License Key
is not relevant to the operation of your
Total Recall.
Please note that your
Total Recall Desktop
or
Rack
cannot be upgraded to VoIP or ISDN
connectivity. If you are upgrading your telephony system to either of
these protocols please contact your
Total Recall
dealer for information on a suitable replacement system.
18.8.3. Feature
License Key
A Feature License Key is
required to enable optional functionality on your
Total Recall
system. The features that may be activated by license key are:
·
SMDR Parsing.
·
SNMP Alarm Integration.
·
Network Archive.
The other listed features will
have been activated by default on your
Total Recall Rack
system.
Contact your local dealer for information on how
to purchase a license key for activating additional
features, or visit
www.totalrecallvr.com.
18.9.
Archive Settings
Options Menu
> Archive Settings
Use the Archive Settings
screen to enable and configure automatic archiving.
Total
Recall can be
configured to archive automatically at specified intervals, and/or to
display a reminder when the hard drive reaches a specified percentage of
capacity.
When using
DVD/CD (or optional BD-RE) as the primary auto-archive device, you should
ensure that you have a blank DVD/CD/BD, or one with sufficient space on
it, in the Total
Recall DVD/CD/BD
drive.
If there is
insufficient space on the DVD/CD/BD to complete the archive,
Total Recall
will archive as much as it
can. However, the system will not prompt you to insert additional disks.
The Auto Archive function archives all
calls that
have not been archived to a DVD/CD (or a Network
Share, if this feature has been optioned). Calls that
you have previously manually archived will
not be included in the Auto Archive.
Archive Reminder
Archive
Reminder is a visual
and audible reminder of actual disk space used on your system. This
reminder will continue to appear even after an automatic archive, as no
calls have been removed.
To set the Archive Reminder
feature, highlight the Reminder check box with the [Up] and [Down] arrows,
and press the [Select] to check the box. Highlight the reminder options
field by pressing the [Down] arrow key, and press [Select] to configure
the Reminder to begin when the hard drive capacity is
at 50%, 75% or 90% used.
Auto Archive
Auto Archive
configures your
Total Recall
to archive to a specified device (by default the DVD/CD drive) at a
regular period, without manual intervention.
To set the
Total
Recall to automatically archive, navigate
to the Auto Archive check box [Up] and [Down] arrow keys, and press
[Select] key to check the box. The archive time interval will now be
available for configuration.
Press the [Down] arrow key to
highlight the ‘Auto Archive Number’ box and use the [Select] key to cycle
through the available options. When complete, press the [Down] arrow key
again to highlight the weeks/days options box and press the [Select] key
to cycle through the options and make your selection. When complete, use
the [Down] arrow to highlight OK and press [Select] to confirm your
configuration.
Within this screen,
Total Recall
indicates when the next Automatic Archive session will occur based on the
present time and the selected time interval. After setting up the
Automatic Archive parameters, the first archive will always occur at the
following midnight and then the Automatic Archive interval setting will
regulate the frequency of subsequent Automatic Archives.
If your Total Recall
system is unlocked, AND a menu
other than the main Logging, Search or Options
screens is open at the scheduled auto-archive time,
the Total Recall system will assume that you are
currently using the unit. Auto-Archive will be delayed
until you navigate back to one of the main screens.
Archive Device
Total
Recall Desktop may only archive to its
built-in DVD/CD device, or optionally to a Blu-Ray device if this has been
optioned and installed on the system. As no other archiving options are
available on the Desktop
model, you will have no further options in the Archive Device field.
Total
Recall Rack
may archive to its built in DVD/CD drive, or optionally to a Blu-Ray
device (if installed), or optionally to Network Share storage (if
optioned). To select the default location for Auto Archiving, highlight
the Archive Device field and press [Select] to scroll through the
available options. When finished, press the [Down] arrow to highlight
OK
and press [Select] to confirm your configuration.
Network
Shares must be pre-configured
with
Remote Manager before they may be set as
an Auto Archive location. Configuration on the
host that is managing the Network Share as well
Total Recall may be required. Your
network
administrator will supply the Type, Path, User
and Password parameters for the network share.
18.10.
Deleting Calls
Administrators may choose to delete calls
from
the hard disk during manual archiving.
Also, calls are automatically
deleted when:
·
A set period of time has passed since
they were recorded (for example, 3 months). This option (Max. Call
Lifetime) can only be activated by a user with administrator
privileges.
·
The number of calls on the hard disk
reaches 350,000, or 60,000 recording hours. When this happens, the oldest
50,000 calls are automatically deleted, until the number of calls on the
hard drive is reduced to 300,000.
Auto-deletion occurs according to the 3
conditions above
in the priority that they are listed. To avoid losing calls that
have not been archived as a result of automatic deletion,
it is important to be aware of recorder capacity and to
ensure important calls are archived or saved regularly.
18.11.
Maintenance
Options Menu
> Maintenance
The Maintenance screen
provides access to a range of system information and utilities, including
access to upgrade the system software.
18.11.1. System
Information
The System Information
screen displays useful system information and provides a facility to
upgrade the
Total Recall
software.
The System Information screen includes one editable field,
Recorder ID. The Upgrade button initiates the software upgrade
procedure.
Recorder ID
For installations that include multiple recorders, it may be useful to be
able to identify from which recorder a particular call originated. The
Recorder ID value permits this identification (000 to 999).
The call list in the
Remote Manager playback screen can be
configured to display the Recorder ID against each call.
Upgrade
Use the Upgrade button to
upgrade the system software. Note that the system will automatically
re-boot itself during the upgrade process. Recording does not continue
during the upgrade process which may take up to 5 minutes to complete.
The Upgrade function only affects system files.
However, it is recommended that you back up
all important calls from the call database before
you perform an upgrade.
Your passwords and system settings are not
affected by updating the system software.
To upgrade the software version:
1.
Backup the call database as necessary (either
save calls
using Remote
Manager, or archive calls as
appropriate).
2.
Insert the upgrade CD into the
Total
Recall DVD/CD drive.
3.
Use the [Down] arrow key to highlight Upgrade,
then press
[Select]. Follow the on-screen prompts
to complete your software upgrade.
18.11.2.
Rebuild Call Database
If the call database has been
corrupted in any way, it may be necessary to rebuild the database.
Select Rebuild now to
begin the database rebuild process.
No new recording takes place
during the rebuild
process,
which may take from 1 to 5 hours for a
database with 350,000
records.
18.11.3.
Save Settings to DVD/CD
Save Settings from DVD/CD
saves the current Total
Recall system settings to DVD or CD.
It is advisable to save the
system settings after the initial configuration, and also after any major
changes to the configuration, so you can roll-back to your initial
settings if necessary. To save settings, insert a blank DVD/CD into the
DVD/CD drive of your
Total Recall
system, select Save Settings in the maintenance menu, and then
press [Select].
18.11.4.
Load Settings from DVD/CD
To load previously saved system
settings, select Load Settings from DVD/CD in the maintenance menu.
The following screen will appear:
Highlight OK by pressing
the [Down] arrow, then press [Select] to confirm that you will restart the
system to apply the new settings.
Now insert a DVD/CD that
contains the saved settings into the drive and select OK to load
the settings.
18.11.5. Erase DVD
To erase a currently inserted
DVD+RW, select Erase DVD in the maintenance menu. Press the [Down]
arrow key to highlight OK, then press [Select] to confirm your
selection.
18.12.
Remote Manager
Options Menu
> Remote Manager
Use the Remote Manager
screen to configure access for the
Remote Manager
PC software to your
Total Recall
via your network or a dial up connection.
18.12.1.
Configuring Total Recall LAN Access
To configure
Total Recall
for LAN access, highlight the IP Address field by pressing the
[Down] arrow. Press [Select] to toggle between the available IP addresses
that your unit may use to communicate with
Remote Manager.
This should be the IP address assigned to the LAN 1 Ethernet port.
Press the [Down] button to enter
a value for the Base Port
if required.
The Base Port
value can be left at the default
value (10010) unless you have a specific
reason to change it (for example a port
conflict on the administration PC).
18.12.2.
Configuring Total Recall Dialup Access
To configure
Total Recall
for communication with Remote Manager via a 56k dialup connection, press
the down arrow to highlight the Use Dialup check box, and press
[Select] to activate this option.
All other fields will become
read only. The IP address is set to 10.0.1.205, and cannot be changed.
18.12.3.
Configuring Remote Manager Options
Press the [Down] button to
highlight the Maximum Sessions option. Maximum Sessions is
the maximum number of simultaneous monitoring and playback connections
from
Remote Manager
PCs that
Total Recall
will allow.
If this limit is reached, any
further connections are blocked by the recorder, and the
Remote Manager
displays a message to the user informing them that the limit has been
reached.
The default setting is 5. It is not recommended that you
increase this setting unless you are confident that the
recorder is running well below capacity at all times.
Allowing too many simultaneous sessions may
jeopardize the integrity of your recordings.
Press the [Down] button to
highlight the Session Duration field. The Session Duration
is the maximum length of time that a
Remote Manager
monitoring or playback session will be allowed to run for.
This setting is a safeguard to
prevent network congestion from ‘infinite’ session times if (for whatever
reason) a session is not closed properly. If this limit is reached, the
session closes – i.e. the audio stream stops. The
Remote Manager
user is able to reconnect immediately upon initiating some other
Remote Manager
activity.
The Host Name value can only be set using
Remote Manager. If you plan to
connect from
Remote Manager to the recorder via
a firewall,
you will first need to assign a host name using
Remote Manager via a LAN or direct
connection.
18.13.
System Shutdown
Options Menu
> System Shutdown
If
Total Recall is powered off
without following the proper procedure, open database records can
potentially be damaged.
For this reason,
Total Recall
should always be shut down properly using the System
Shutdown function.
To shut the recorder down:
1.
Select System Shutdown in the maintenance menu.
2.
Press the [Down] arrow to highlight OK.
3.
Press [Select] to confirm the system shutdown.
4.
Wait until the system displays the message “System Halted”. This
means that the system has completely shut down and it is safe to turn the
power off.
5.
Insert the key supplied with your system into the on/off switch at
the front of the unit. Turn it left to power off the system.
Alternatively, you may remove the power cord from the back of the system
to disconnect power from the system.
[