Remote Manager

19.    Introduction

Remote Manager is Microsoft Windows^® compatible software that allows remote access from a PC to one or more Total Recall units, via LAN or dialup. Remote Manager is supplied on CD free-of-charge with all Total Recall systems, for installation and use on as many PCs as required.

Remote Manager can be used to:

                    ·          Configure the recorder (Administrator Users Only).
                    ·         Play recorded calls from the system or archive media
                   – including archive media from older generation Total Recall systems.
                    ·         Monitor current calls in real-time.
                    ·         Search the call database.
                    ·          Archive recorded calls to CD/DVD or optional BD/Network storage.
                    ·         Tag and notate calls on the database.
                    ·         Download calls to the local hard drive.
                    ·         Email downloaded calls.
                    ·         Play and save calls from Total Recall archive discs.
                    ·         Generate reports.
                    ·         Export calls to .wav, .mp3 or secure .trc formats.
 
20.    System Requirements

Minimum system requirements for Remote Manager are:

·          Multimedia PC running Windows 2000/XP/Vista32/Vista64.

·          100Mb free HDD space.

·          256Mb RAM.

·          Display resolution 800x600, 256 colors.

·          Sound device and speakers.

·          LAN device or modem.

Calls that are archived onto DVD, CD or (optional) BD are compressed and stored in a secure proprietary data format (.trc) that cannot be played on a PC unless Remote Manager is installed.

Calls in .trc format can be converted using Remote Manager into .wav or .mp3 files for compatibility with standard media players.
 
                             A Remote Manager playback or monitoring session
                                          adds 1 Mbps to the network payload. Regardless of
                                          your network capacity, we recommend that no more
                                          than 20 Remote Manager sessions connect to a
                                         Total Recall at any one time to ensure optimal
                                          system performance.
 
21.    Compatibility Between Remote Manager
         and Total Recall

It is very important to ensure that the software version number of your Total Recall unit matches the software version number of Remote Manager. Incompatible software versions may cause Remote Manager to fail to connect to your Total Recall system, or may exhibit intermittent problems.

Please note that the current generation Remote Manager cannot connect to old generation Total Recall units and vice versa. However you can replay and copy calls from archive discs made with old generation systems.

If your Total Recall system software is upgraded, you will be required to upgrade your Remote Manager program as well. At the time this manual was prepared, the current Total Recall software version was 8.4.0, with the corresponding Remote Manager version being 8.4.0.
 
                         Contact your Total Recall dealer to ensure that
                                      you are running the latest software version.
 
22.    Installation
 
                         When running Remote Manager for the first time, you will
                                 be prompted to set up the Administrator account for that PC.
                                 Therefore it is very important that installation is carried
                                 out by the Administrator themselves or properly authorised
                                 personnel.

Remote Manager Software is supplied on a CD together with the Total Recall recorder.

To install, insert the CD into the PC drive, and follow the onscreen instructions from the Installation Wizard. If the install does not start automatically, manually run setup.exe from the disc.

Please check with your system administrator before installing Remote Manager.
 
                             Do not insert the CD into the Total Recall DVD/CD
                                          drive – Remote Manager is PC software only.
 
                              During installation, you will be prompted to specify
                                           an install directory and a data directory. The data
                                           directory must be accessible for all Remote
                                           Manager users on that PC: convenient locations
                                           may include C:\Documents and Settings\All
                                           Users\ for Windows XP, or C:\Users\Public for
                                           Windows Vista.
 
23.    Configuring Total Recall for
          Remote Manager Access

A Total Recall recorder must be configured to support LAN or dialup access before you can connect to it using Remote Manager.

     To configure your Total Recall unit for Remote Manager access:

1.       Configure the Recorder ID (if you do not wish to use the default value of 1) via the Options > Maintenance > System Information menus. This can be important for call search and replay functionality.

2.       Navigate to the Options > Network Settings menu via the built-in LCD and keypad. Configure the LAN 1 network port as required.

3.       Navigate to the Options > Remote Manager menu. Select the IP address that you would like to use for the Remote Manager connection (this will be IP address you set for LAN 1). To connect via a 56k dialup modem, check the ‘Use Dialup’ box at the top of the menu.

24.    Administrator Quick-Start Setup

1.       Start the Remote Manager application (double-click the desktop shortcut, or select TR Remote Manager from the Windows Start menu).
 
The Add User dialog displays. Upon first start-up, you will be directed to create an Administrator account.

2.       Enter an Administrator username and password.

                              The first user account defaults to an administrator
                                           account. Only administrators can add standard
                                           user accounts, define the Total Recall recorder
                                           that these accounts may connect to, and specify
                                           the software privileges of those users.

3.       Select your preferred display language.

4.       Click OK.
 The Remote Manager main application opens.

5.       ‘Add’ one or more Total Recall units, if appropriate.

      See Add TR in Section 27.1.3. for further information.

6.       Create ‘standard’ user accounts as necessary, and configure their access privileges.

      See User Management in Section 27.2.
     for further information.

7.       Add one or more Total Recall units for each standard user as appropriate, and configure their channel/extension access as required.

25.    User Interface

Remote Manager is a ‘tabbed’ application, including a Main Menu bar, a Button bar, and 4 tabs:

·          Monitor.

·          Playback Calls.

·          TR Configuration.

·          Event Log.

 
Figure 5 - the Remote Manager User Interface

26.    Main Menu Bar
 

The Remote Manager main menu bar includes 2 menus – the File menu and the Help menu.
 
    26.1.    File Menu

The File menu includes the following options:

·          Users
Opens the Users dialog (administrators only).

         See User Management in Section 27.2.
       for more information.

·          User Preferences
 Opens the User Preferences dialog.

       See User Preferences in Section 27.1. for more information.

·          Save Call List as
Saves the call list displayed in the Playback Calls tab as a .txt or .csv file. The data included reflects the current call list column configuration.

·          Print Preview
Opens a print preview of the Call Report.
 
The Call Report is a print-formatted version of the call list displayed in the Playback Calls tab. The data included reflects the current call list column configuration.

·          Print
Prints the Call Report via the standard Windows print dialog.

·          Advanced
Opens the Advanced Settings dialog.
 
Use the Advanced Settings dialog to set the local IP address for the PC, and the Manager Base Port.

·          Exit
Closes Remote Manager.
 

    26.2.    Help Menu

The Help Menu provides access to:

·          Total Recall FAQs on the web.

·      The Total Recall  website.

·           ‘About’ information (including the Remote Manager
  version number).

27.    Button Bar

The button bar provides access to most of the Remote Manager administrative dialogs and functions.

The following table lists the buttons and their uses:

See below for further information on each button’s function.
 
    27.1.    User Preferences

Click the  button to open the User Preferences dialog. The User Preferences dialog is also available from the File menu (File > User Preferences).

Use the User Preferences dialog to edit general user preferences for the user who is currently logged in.

For Administrator users, the dialog includes 2 tabs, General and TR Connectivity. For standard user accounts, only General will be available.
 
        27.1.1.    General Tab

Use the General tab to change the display language and password for the current user. The current software privileges for the logged in account will be displayed as read-only fields.

             To change your Remote Manager display language:

1.        Click the drop-down arrow to the right of the Language field and select your preferred language from the list.

2.        Click OK.

             To change your Remote Manager login password:

1.       Click Change Password.

2.       Enter the new password in the Password field.

3.       Re-enter the password in the Confirm Password field.

4.       Click OK.
 

        27.1.2.    TR Connectivity Tab

Use the TR Connectivity tab to add and remove Total Recall recorders (for the currently logged in user), or to modify the connection settings for Total Recall recorders that have previously been added.

When you add a Total Recall recorder to Remote Manager, it will appear in your Remote Manager program, and can be searched, monitored and configured.

The settings are preserved when Remote Manager is closed, so there is no need to repeat the process.
 
        27.1.3.    Add TR
Click the Add button to begin the process of adding a Total Recall unit 
to your Remote Manager program. You can also access this menu by
clicking the “Add TR” button on the main Remote Manager screen.
   
                       A similar dialog (titled Modify Total Recall Settings)
                                   is used to edit connectivity settings for recorders that
                                   have already been added. When modifying existing
                                   settings, the relevant fields are already populated.

The Add TR screen includes 3 tabs: LAN, Dialup and Cascaded. There is also a field to configure Authorized Extensions.
 
        27.1.4.    LAN

Use the LAN tab to add a Total Recall that is connected to an internal or external local area network.

To add a Total Recall to a LAN that is behind a firewall,
  or if the Remote Manager client PC is behind a firewall,
  see Connecting Through Firewalls in Section 31.

               To add a LAN Total Recall that is on the same
                         LAN as the Remote Manager client PC:

1.       Click the LAN tab if necessary.

2.       Click in the IP Address field, and enter the IP address that you configured on the Total Recall recorder for remote administration.
 
If your network supports Domain Name System
              (DNS), you can select Host Name and enter the
              host name instead.

3.       Enter the Password for the Total Recall system that you wish to add. This will be the same password that you use to access the recorder via the built-in control panel.
 
  If you wish to use Remote Manager to configure
              the recorder, the password you enter here must
              carry administrator privileges.

4.       Enter a description for the recorder.
 
   This description is used to identify the recorder
                in the Remote Manager program.

5.       The Base Port value can be left at its default setting (10010) unless you have a specific reason to change it.

6.       If required, click the check box to set an external firewall IP address. This setting is only necessary when Remote Manager is behind a firewall, on an internal IP address, and the Total Recall needs to access Remote Manager via that external firewall IP address.

7.       Click Set to apply the settings.

             To add further Total Recall systems via LAN:

1.       Click the Add TR button.

2.       Repeat the previously detailed process.
 

        27.1.5.    Dialup

Use the Dialup tab to add a Total Recall to your Remote Manager PC software via a 56k dialup modem connection.

                     To add a Total Recall that is connected via dialup modem:

1.       Click the Dialup tab if necessary.

2.       Enter the phone number to the modem in the Dialup Number field.

3.       Select the Modem you want to use from the drop-down list (if only one is configured on your PC, only one option will be available).

4.       Enter the Password (this is the PIN code for the Total Recall that you wish to connect to).
 
  If you want to use Remote Manager to configure
               the recorder, the PIN you enter here must carry
               administrator privileges.

5.       Enter a suitable description for the recorder.
 
  This description is used to identify the recorder
               in the Remote Manager program.

6.       Click Set to apply the settings. Remote Manager will dial the recorder before adding it to the software, to verify that the dialup settings are correct.

                      To add further Total Recall units via dialup:

1.       Click the Add TR button.

2.       Repeat the previously detailed process.

       
        27.1.6.    Cascaded

Cascaded recorders are connected via LAN to a previously added dialup Total Recall recorder. The remote dialup Total Recall acts like a central gateway to all the other cascaded units.

To add a cascaded recorder:

1.       Click the Cascaded tab if necessary.

2.       Select the Dialup Host (the dialup recorder to which the cascaded recorder is connected) using the drop-down menu.

3.       Enter the IP Address of the cascaded recorder.

4.       Enter the Password (the PIN for the Total Recall).
 
  If you want to use Remote Manager to configure
               the recorder, the PIN you enter here must carry
               administrator privileges.

5.       Enter a suitable description for the cascaded recorder.
 
  This description is used to identify the recorder
               in the Remote Manager program.

6.       Click Set to apply the settings. Remote Manager will dial the Dialup Host in order to verify the connection with the attached cascade unit.

                      To add further cascaded Total Recall units:

1.       Click the Add TR button.

2.       Repeat the previously detailed process.
 

        27.1.7.    Authorized Extensions

The Authorized Extensions are those extensions on the Total Recall that the selected user is able to monitor, search and play back calls from. To configure the authorized extensions for the selected user, click modify in the Add TR screen.

Before configuring authorized extensions, you will need to create ‘extension’ values for your channels. See especially Section 28.9. and Section 28.10. of this manual for more information on setting up extensions.
 
         Regular Expressions: Some Remote Manager functionality
                      (including Authorized Extensions) supports the use of regular
                      expressions. Detailed information about regular expression
                      construction can be found here:
 
                      http://java.sun.com/j2se/1.4.2/docs/api/java/util/regex/Pattern.html
 
                      (The 1.4.2 entry in the above URL may require updating if a new
                      Java 2 platform has been released since the printing of this manual.)
 
                      To modify authorized extensions:

1.       In the Authorized Extensions section, click the Modify button.

2.       Select the appropriate option:

·          Authorize all extensions

The user is able to monitor, search and play back calls from all extensions.

·          Authorize only these extensions

The user is able to search and play back calls from only those extensions listed in the associated Extensions list.

·          Authorize all extensions apart from the following

The user is able to monitor, search and play back calls from all extensions except those listed in the associated Extensions list.

3.       Populate the Extensions lists as appropriate (see below).

                     To add extensions or extension ranges to the Extensions lists:

1.       Select the appropriate extension selection option.

2.       In the Add extension or extension range text field, enter either:

·          An individual extension value

·          A list of comma-separated extension values

·          An extension range

·          A regular expression

      See Regular Expressions in Section 27.1.7. for
     further information.

3.       Click Add.
The values are added to the Extensions list.

4.       Click OK.
The table below shows some examples of Extensions
 list entries and the extensions that would be covered
 by those entries.

                    To remove extensions or extension ranges
                       from the Extensions lists:

1.        Select the value in the Extensions list.

2.        Click Remove.

3.        Click OK.

        27.1.8.    Removing a Configured Total Recall

                    To remove a Total Recall recorder from
                        your Remote Manager program:

1.        Select the recorder that you want to remove.

2.        Click Remove.

3.        Click OK.

        27.1.9.    Editing the Connection Settings for an Added Total Recall

             To edit connection settings for a recorder:

1.       Select the recorder that you want to edit.

2.       Click Properties.

3.       Edit the connection settings as appropriate.

      See Add TR in Section 27.1.3. for further information.

4.       Click Set.

5.       Click OK.
 

    27.2.    User Management
On the main Remote Manager screen, click  to opens the Users dialog. Use the Users dialog to add and remove Remote Manager users, and to configure the Total Recall connections and permissions for these users. The Users dialog is also available from the File menu (File > Users).
 
                         The user list is specific to the PC upon which
                                      Remote Manager is installed.
 
                         The user management dialog is only available
                                      to Remote Manager Administrator accounts.

        27.2.1.    Adding Remote Manager User Accounts

1.        Click the Add button. The User Preferences dialog opens:

2.        Enter a User name for the new user.

3.        Set the software permissions for the new user.

Clicking the check box Set as Admin user will give the new user access to all software functions, and the ability to modify the configuration of all Remote Manager users on that PC.

      Otherwise, un-check the Admin User check-box, and then:

      Check the Allow Monitor check box to give the user
      access to the Monitor tab of the application.

      Check the Allow Play check box to give the user
      access to the Playback Call tab of the application.

      Check the Allow Configure check box to give the user
      access to the TR Configuration tab of the application.

      Check the Allow Log View check box to give the
      user access to the Event Log tab of the application.

4.        Select the preferred display Language for the new user from the drop-down menu.

5.        Click Change Password to set the password for the new user account.

6.        Click OK.
 

        27.2.2.    Modifying Existing Remote Manager User Accounts

1.       Select a user from the table in the Users menu.

2.       Click the Update Preferences button.
The User Preferences dialog opens.

3.       Edit the user properties as appropriate.

      See User Preferences in Section 27.1.
     for more information.

4.       Click OK.

             To remove an existing user:

1.       Select the user from the table in the Users menu.

2.       Click Remove.
  The remove action is immediate. You will not be
               asked to confirm the action.

    27.3.    Refresh Views

Updates the Device Tree and the Modify Local Folders pane to reflect any changes made to recorder connections or local folders made outside of Remote Manager.
 
    27.4.    Choose Language Settings

Opens the Choose Language Settings dialog.

Use the Choose Language Settings Dialog to specify the Remote Manager program display language.

                        To change the language setting:

1.        Select the preferred display language from the drop-down list.

2.        Click OK.