28.
TR Configuration Tab
Figure 6 – Total Recall Rack Configuration tab, all options
activated
Use the TR Configuration
tab to remotely configure your
Total Recall
unit(s).
Remote Manager
will allow full configuration of each
Total Recall
unit that has been added to your
Remote Manager
system, assuming that you have administrator rights, or have been given
permission to access the unit configuration by the
Remote Manager
administrator.
All parameters that can be set
using the
Remote Manager
configuration are saved to the
Total Recall
unit. To begin configuring a
Total Recall,
click on the TR Configuration Tab and the
Total Recall
you wish to configure.
Ensure the correct recorder is selected in the Device
Tree before making changes to the configuration.
For all configuration tabs,
click Apply to save your changes or Restore Previous to
cancel your changes.
On
Total Recall Rack, the following
application features require a Feature License Key to configure and use:
·
SMDR Parsing.
·
SNMP Alarms.
·
Network Archive.
Your
Total Recall Rack
system will not support and you will not be able to configure the above
features without a valid Feature License Key.
If you are using
Remote Manager
to connect to a
Total Recall Desktop
system, you will only be able to see and select tabs for the functions
available on that system:
Figure 7 - Total Recall Desktop Configuration tab
28.1.
Extensions
The Extensions tab lets
you configure recording and event policies for extensions. The
Extensions tab contains the following configuration tabs:
·
Recording Policies.
·
Event Policies.
28.1.1. Recording
Policies
Use the Recording Policies
tab to configure default (system-wide) and extension-specific recording
policies. Default recording policies apply to calls to/from extensions
which do not have a specific recording policy, while extension specific
recording policies apply only to calls to/from specific extensions.
Extension specific recording
policies have priority over the default recording policy.
Each recording policy
comprises of the following information:
·
Whether real-time call monitoring is
possible, or not, while recording.
·
The method of recording (keep
recordings by default, discard
recordings by default, only record on ROD
software or phone-key
command…)
·
If parties on the call can use a DTMF
key sequence to control
(pause, re-start, keep, discard …) recording,
and if so, the
sequence of DTMF digits that users will use to control
recording.
Enable Monitoring
With Enable Monitoring
checked, real-time monitoring of calls is possible while recording,
either directly from the recorder, or remotely using
Remote Manager.
ROD Mode
The ROD Mode setting
determines the method of recording.
The available options from the
drop-down menu are:
·
Record by Default
Total Recall
records all calls and stores the
recording on disk by default.
However, if enabled, parties on the call can
use
a DTMF key sequence or
Record on Demand
to toggle between “discard” and “keep” the
recording of the whole
call.
·
Don’t Record by Default
Total Recall
records all calls, but automatically
deletes the recording at the end of
each call.
However, if enabled, parties on the call can
use
a DTMF key sequence or
Record on Demand
to toggle between “discard” and “keep” the
recording of the whole
call.
·
Add Notes Only
Total Recall
records all calls and stores the
recording on disk by default.
The parties on the call can not use a DTMF key
sequence or
Record on Demand
to control
recording. However, they can use
Record on
Demand to add notes to the call while the
call
is in progress.
·
Record Partial Calls
Total Recall
does not record calls by default.
However, parties on the call can use a DTMF
key
sequence or
Record on Demand
to toggle
between “pause” and “continue” recording during
the
call as many times as they wish.
Total Recall
will store only the parts of the call
when recording was active.
·
Disallowed
Total Recall
records all calls and stores the
recording on disk by default.
The parties on the call can not use a DTMF
key
sequence or
Record on Demand
to
control recording, nor can they use
Record
on Demand
to add notes to the call while
the call is in progress.
Allow ROD Key / ROD Phone Key
With Allow ROD Key
checked, parties on the call
can use a DTMF key sequence to control
(pause,
re-start, keep, discard …) recording. The ROD
Phone Key
parameter specifies the DTMF key
sequence.
For ROD Key recording control, it is not necessary to
install
Record on
Demand
or to assign
ROD
Agents
in
Remote
Manager.
ROD
Key functionality relies on the presence of DTMF tones.
Conflicting Extension Policies
In the event of a call between
2 extensions with conflicting extension policies, the settings for the
extension with ROD Mode other than ‘Record Partial Calls’
will take precedence over the settings for the extension set to ‘Record
Partial Calls’.
For example, for a call
between extensions A and B, where extension A is set to ‘Record By
Default’ with monitoring disabled, and extension B is set to ‘Record
Partial Calls’ with monitoring enabled, the policy for extension
A applies to the call – the entire call is recorded by default, and
monitoring is disabled.
If ROD Mode is
identical for both extensions, the policy for the extension with
monitoring enabled takes precedence over the policy for the extension
with monitoring disabled.
For example, if extension A is
set to ‘Record By Default’ with monitoring disabled, and extension B is
also set to ‘Record By Default’ but with monitoring enabled, the
policy for extension B applies to the call – the call is recorded by
default, and monitoring is enabled.
If anyone in your organization specifically does not want any of their
calls to be monitored, they must be made aware of the above rules.
To set default recording policy:
1.
In the Default Recording Policy pane, check or uncheck Enable
Monitoring as appropriate.
2.
Select the ROD Mode.
3.
Check or uncheck Allow ROD Key and enter ROD Phone Key
as appropriate.
4.
Click Apply.
To set extension specific recording policy:
1.
In the Extension Recording Policies pane, click Add.
The Add Extension Settings dialog
appears.
2.
Enter the extension name or number that you wish to create a
specific recording policy for.
3.
Enter a Description for the extension if desired.
4.
Uncheck Enable Monitoring to disable monitoring for the
extension if required.
5.
Select the required ROD Mode for that extension.
6.
Check Allow ROD Key and enter a ROD Phone Key if
required.
7.
Click OK. The extension recording policy appears in the
Extension Recording Policies pane.
8.
Repeat the above process for further extensions as necessary.
9.
Click Apply when you have finished configuring extension
recording policies to save your settings.
To remove an extension specific
recording policy:
1.
Select the extension in the Specialized Extensions pane.
2.
Click Remove.
The
extension recording policy disappears
from the Extension Recording
Policies pane.
3.
Click Apply.
The remove action is immediate. You will not
be asked
to confirm the action.
28.1.2. Event Policies
‘Events’
are activities (or lack of) on a specific extension
that
Total Recall
can generate an Event Log entry and an SNMP trap for
when detected. The activities that can be configured to generate an
‘event’ are:
·
Call Start:
i.e. an event is generated every time a call starts
on a specified
extension.
·
Call End:
i.e. an event is generated every time a call ends
on a specified
extension.
·
Quiet Extension:
i.e. an event is generated when there
is a lack of activity (new calls)
on a specified extension
for a specified period of time.
To set extension specific event policy:
1.
In the Extension Event Policies pane, click Add.
The Add Extension Event Policy dialog
appears.
2.
Enter the extension number.
3.
Check Call Start Event to generate an event every time
when a call starts on the specified extension.
4.
Check Call End Event to generate an event every time when
a call ends on the specified extension.
5.
Check Quiet Extension Event to generate an event if there
is no activity (new calls) on the specified extension for a specified
period of time, and then enter the period in hours in the Quiet
Extension Period field.
6.
Click OK.
The extension event policy appears in the
Extension Event Policies pane.
7.
Repeat the above process for further extensions as necessary.
8.
Click Apply.
To remove an extension specific event policy:
1.
Select the extension in the Extension Event Policies pane.
2.
Click Remove.
The
extension event policy disappears from the Extension Event Policies
pane.
3.
Click Apply.
The remove action is immediate. You will not
be asked
to confirm the action.
28.2. Archive
The Archive tab lets
you configure automatic archiving, and also allows to configure network
archiving (optional on
TR Rack)
parameters for manual archiving and searching. The Archive tab
contains the configuration tabs for Auto Archive, Manual
Archive and Search Archive.
28.2.1. Auto Archive
Use the Auto Archive
tab to enable and configure automatic archiving.
Total
Recall can be configured to archive
automatically at specified intervals, and/or to display a reminder when
the hard drive reaches a specified percentage of capacity.
The Auto Archive
function archives all calls that have
not been archived to a DVD/CD, or to optional BD media
or a Network Share. Calls that have previously been
manually archived will not be included in the
Auto Archive.
Ensure that you have a blank DVD/CD/BD, or one with
sufficient space on it, in the drive. If there is insufficient
space on the DVD/CD/BD to complete the archive,
Total Recall will archive as much as it
can, however
it will not prompt you to insert additional disks.
To Configure Automatic Archive:
1.
Check the Enable Auto Archive check box.
2.
Enter the Archive Period (this will refer to days or
weeks, depending on your selection in point 3).
3.
Select the Archive Period Type (days / weeks).
4.
Select the Archive Device Type.
To archive to a DVD/CD/BD select DVD/CD and click
Apply. However, to archive to a Network Share (optional on
TR Rack),
select Network Share and continue as follows:
5.
Select the Network Share Type, which may be Windows (WIN)
or Linux (NFS) type. Your system administrator will supply these
details.
6.
Enter the Network Share Path, User and Password. Your
system administrator will supply these details.
In the Network Share User field, it can be
advantageous to enter the credentials in the format DOMAIN\USERNAME,
WORKGROUP\USERNAME
or PC-NAME\USERNAME. Total Recall will attempt
to authenticate your credentials with the network domain
server by default, so specifying the domain, workgroup
or PC name will be required, depending on the
credentials you want TR to use.
7.
Select Apply.
To enable Archive Reminder:
1.
Check the Archive Reminder check box.
2.
Select the capacity threshold at which the reminder will display
(available options are 50% / 75% / 90%).
3.
Select Apply.
28.2.2. Manual Archive
Use the Manual Archive
tab to configure a Network Share (optional on
TR
Rack) for manual archiving. You must
configure the Network Share parameters here if you wish to manually
archive to a Network Share from the
Total Recall
Search Menu.
The
configuration parameters are exactly the same as the Auto Archive
menu
in Section 28.2.1.
It is important to configure the access
to the
Network
Share correctly. This requires
configuration on the host
that is managing
the Network Share as well
as
Total Recall.
28.2.3.
Search Archive
Use the Search Archive
tab to configure a network share for searching. You must enter the
correct network share parameters here if you wish to search an archive
on a network share from the
Total Recall
Search Menu.
28.3.
Network
Use the Network Settings tab
to configure the
Total Recall
Ethernet port(s) for IP communication and to specify
connection details for
Remote Manager
access to the Total
Recall.
28.3.1. Network Interfaces
The Network Interfaces
pane displays a list of all Ethernet ports on the recorder, along with
their assigned IP address, netmask, default gateway and usage. Your
Total Recall
system has one TCP/IP Ethernet port, so only LAN 1 is relevant
for your configuration.
To edit a network interface
configuration:
1.
Select the interface in the Network Interfaces pane.
2.
Click Edit.
The Edit Network Interface dialog
displays.
3.
Enter the IP Address, Netmask and default
Gateway as required.
4.
Click Apply.
28.3.2.
Remote Manager Related Settings Pane
Use the Remote Manager Related
Settings pane to specify connection details for
Remote Manager
to the Total Recall
recorder.
Select the IP address that
will be used for communication between
Remote Manager and
Total Recall
(LAN 1) from the drop-down menu, and configure the Max
Sessions and Session Duration as required. Maximum Sessions
refers to the maximum number of simultaneous
Remote Manager
connections to the Total Recall system, while Session Duration refers to
the total amount of time that a
Remote Manager
session may remain connected to the unit before timing out.
28.4.
General
Use the General tab to
set the administrator and user passwords and the recorder ID, as well as
to configure the system timeout settings and the refresh rate for
‘Recent Calls’ functionality.
28.4.1. User
and Administrator Passwords
Total
Recall supports 2 passwords – the
User Password and the Administrator Password.
By default the
Total Recall
user interface automatically locks after 120 seconds
of inactivity, and can only be unlocked by entering a password.
The User Password allows
access to all functionality, unless an Administrator Password has
been assigned – in which case, the User Password does not allow access
to the Options Menu, or the option to delete calls from the hard drive
during a manual archive.
If an Administrator
Password is assigned, only the Administrator Password allows access
to the Options Menu and the option to delete calls during a manual
archive.
To set the administrator or user password:
1.
Click the Administrator Password or User Password
button.
2.
Enter the password in the Password field.
3.
Re-enter the password in the Confirm Password field.
4.
Click Apply.
28.4.2. Recorder ID
For installations that include
multiple recorders, it may be useful to be able to identify which
recorder a particular call originated from. Setting a unique recorder ID
permits this function. The call list in the
Remote Manager
playback screen can be configured to display the recorder ID against
each call.
To set the Recorder ID:
1.
Enter the ID in the Recorder ID field.
2.
Click Apply.
28.4.3. Session
Settings
Use the Session Settings
menu to enable or disable the system timeout function. Disabling system
timeout will prevent
Total Recall
from automatically locking after a designated time period. Care must be
taken with this setting; if system timeout is disabled all unit
functions will remain open according to the permissions of the last
password entered.
To configure your session settings:
1.
Click the Enable Timeout check box to enable or disable
automatic system timeout.
2.
Enter your desired Timeout Period, in minutes. This is the amount
of time that must pass without user interaction until
Total Recall will automatically lock
itself.
3.
Click Apply at the bottom of the menu to save your
settings.
28.4.4. Recent
Calls Settings
Use the Recent Calls
Settings menu to configure the operation of the automatic “recent
call recall” functionality in the search menu. The Update Period
refers to how frequently
Total Recall
will refresh the search screen with the most recent calls, while
Records to Show refers to how many call records will be displayed on
the search screen when in “recent call recall” mode.
To configure your Recent Calls
settings:
1.
Specify the required Update Period, in seconds.
2.
Specify the Number of Records to display in the search
screen on your
Total Recall
system.
3.
Click Apply at the bottom of the menu to save your
settings.
28.5. Call
Use the Call menu to
configure system-wide call handling settings.
28.5.1.
Minimum Recording Length
Total
Recall will
automatically discard the record of calls with duration that is less
than the Minimum Recording Length.
Minimum
Recording Length can be set to 0,
which instructs the
Total Recall
to ignore this parameter, or to a value between 1 and
19 seconds, in increments of one second.
The default setting is 0.
Care needs to be taken with this setting – it is usual to
record all calls, and only under very specific circumstances
(for example, noise spikes external to the recorder causing
frequent and unwanted false recordings) that this setting
should be changed from the default.
28.5.2. Max.
Recording Length
Total
Recall can record calls of virtually
any length, but longer calls are broken up into separate records
according to the Max Recording Length setting.
This allows lengthy recordings
(for example, radio monitoring) to be presented as a series of
recordings in manageable chunks.
If a call reaches the Max
Recording Length setting, the record is rolled over to a new record.
Rolled-over records are marked with (CONT) after the number in the ‘To’
field on the Logging screen.
The Max Recording Length
setting can be between 1 and 60 minutes in increments of one minute, and
applies equally to all channels.
The default setting is 60
minutes.
28.5.3. Max. Call Lifetime
The Max Call Lifetime is
the maximum time a call record is kept before it is automatically
deleted.
Max Call Lifetime
can be set to 0, which instructs the
Total Recall to ignore this parameter,
or to a value between 1 and 24 months, in increments of 1 month.
The default setting is 0.
With Max Call Lifetime set to 0, call records may still be
automatically deleted as part of the automatic cleanup process.
See Deleting Calls in Section
18.10. for more information.
28.5.4. VOX Timeout
If VOX is set as the recording
trigger for a channel, the VOX Timeout determines the maximum
length of ‘quiet time’ that is permitted before a recording on that
channel is terminated.
This ensures that if a call
has ended and the phone is not hung up properly, the recorder will not
continue to record silence indefinitely.
VOX Timeout
settings can be between 2-15 secs, and applies to all channels that have
VOX as their Trigger setting.
The default setting is 15
seconds.
In the event that an active call is put on hold, and there is no
‘music on hold’ being played, the recording will terminate
according to the VOX Timeout setting. When the call
recommences, the VOX trigger will immediately open a
new record, and the complete conversation will be
captured across two recordings.
For channels set to VOX trigger, the interval between calls
must exceed the VOX Timeout setting. If a fresh call starts
within the VOX Timeout of the previous call,
Total Recall
assumes it is a continuation of the first call, and both calls
will appear as one call record.
28.5.5. Recording Period
Set a recording period if you
want to record only between certain times.
During non-recording times, a
message is displayed on the
Total Recall LCD to
indicate that no recording is taking place.
To set call handling settings:
1.
Enter the VOX Timeout, in seconds.
2.
Enter the Min Recording Length, in seconds.
3.
Enter the Max Recording Length, in minutes.
4.
Click Apply.
To set a recording period:
1.
Check the Use Recording Period check box.
2.
Click the Start Time or End Time button.
The Set Time Range dialog displays.
3.
Set the required recording period using the sliders.
4.
Click Apply.
28.6. Time and
Date
Use the Time Date tab
to set the recorder time and date settings. The time and date on the
recorder can be set manually, or automatically via an NTP server
(recommended).
To set the time manually:
1.
Click the Set Time check box.
2.
Click the Date button.
3.
Set the date using the Calendar dialog.
4.
Set the Time (select hours, minutes or seconds, and enter
values using the keyboard, or use the up and down arrows to change the
values in increments of 1).
5.
Select the Time Zone Area.
6.
Select the Time Zone City.
The call database must be empty in order
to set
the Time Zone Area and City.
7.
Click Apply to save your settings.
To use NTP (Network Time Protocol) to
set
the time and date automatically:
1.
Select Synchronize with Network Clock.
2.
Enter the IP address for at least one NTP server.
If you enter IP addresses for 2 NTP servers,
the top one
in the list becomes the ‘preferred’ server, and
Total Recall
will synchronize with the second server if the preferred
server is unavailable.
Use the ROD Agents tab
to add user accounts (agents) for the
Record on Demand
(ROD) Client software, included
with your
Total Recall
system.
ROD
gives users configurable control over recording on their extension via
an easy-to-use PC taskbar application.
ROD
users must be added as agents on this tab (and the
changes applied) before they can log into the
ROD Client
from their PC.
To add a ROD agent:
1.
Click Add Agent.
The Add Agent dialog displays.
2.
Enter the Agent Name. The user must use this name to log
into their ROD Client.
3.
Enter the Agent Password (alpha/numeric, at least 1
character).
4.
Re-enter the Agent Password.
5.
Select the preferred display language. This is the language that
will be used by the
ROD Client
when the user logs in.
6.
Click OK.
To remove a ROD agent:
·
Click the agent in the list and click
Remove Agent.
The remove action is immediate. You will not
be
asked to confirm the action.
To remove all agents:
·
Click Remove All.
The remove action is immediate. You will not
be
asked to confirm the action.
To change an agent’s password or display
language:
·
Click the agent in the list and click
Change Password
or Change Language.
28.8.
Signaling Mapping (TR Rack Only)
Use the Signaling Mapping
tab to configure the conversion of calling and called (‘From’ and ‘To’)
numbers extracted from call signaling to alternative values. This may be
configured to make call search and replay more convenient, or to
expedite the configuration of extensions.
Where a From or To number for
a current or recorded call matches a signaling map entry, the ‘mapped’
value will be displayed in its place, in all relevant locations (the
Total Recall
Logging and Search Screens, and the
Remote Manager
Monitor and Playback tabs). For example, if the phone number 123-456-789
was mapped to the value “Head Office”, then “Head Office” would appear
in all the relevant locations.
Mapped values can also be used
as search criteria on the recorder and in
Remote Manager.
Numbers that have Signaling
Mapping entries can still be used in their raw form as search criteria,
but the search results will display the mapped value instead.
Numbers that do not match the
Signaling map are displayed in their raw form.
Signaling Mapping entries may
be entered as specific one-to-one replacements, or as regular
expressions.
See Regular Expressions in Section
27.1.7.
for further information.
28.8.1.
Creating Signaling Map Entries
To create a signaling map entry:
1.
In the Mapping pane, click Add.
The Add Signaling Mapping dialog
displays.
2.
In the Match Expression field, enter a raw value or an
expression that defines the matching criteria.
3.
In the Replacement field, enter the appropriate
replacement value or output variable.
4.
Click OK.
The table below shows examples
of signaling mapping of various types, plus example input values and the
respective mapped output values.
|
Expression Type |
Match
Expression |
Replacement |
Example
Input |
Mapped
Output |
|
Number
to extension |
0125245678150 |
150 |
0125245678150 |
150 |
|
Number
to user |
0125245678150 |
dave |
0125245678150 |
dave |
|
Extension range |
0125245678([0-9]{3}) |
$1 |
0125245678250
0125245678251 |
250
251 |
To test a signaling map entry:
1.
In the Test Mapping pane, enter an example ID in the
Test Raw ID field.
2.
Click Test.
The mapped value is displayed in the Mapped
ID field.
Use the Internal Dial Plan
tab to define the rules that identify calling or called numbers as
‘extensions’. An ‘extension’ in
Total Recall is any
Total Recall
recording channel, or any DTMF/CLI number that is included in the
Internal Dial Plan.
Some Total Recall
and
Remote Manager
functionality
relies on the identification of extensions. ROD must be
configured on an extension basis. You must either
configure the Internal Dial Plan, or assign extension
values to your analog recording channels in the Analog
menu.
See Extensions in Section
14.1. for further information.
Any mapped values or unmapped
numbers that match one or more rules in the Internal Dial Plan are
considered to be extensions.
Rules can be entered as
specific values, or as regular expressions.
See Regular Expressions in Section
27.1.7. for further information.
To add a rule to the Internal Dial
Plan:
1.
In the Internal Dial Plan pane, click Add.
The Add Rule dialog displays.
2.
Enter the extension name or CLI/DTMF number that is to be
considered an ‘Extension’ for
Total Recall (or a
valid regular expression).
3.
Click Apply.
The rule is added to the Internal Rule list.
The following table shows
examples of Internal Dial Plan rules of various types, with example
matches:
|
Rule |
Will
match |
Example
Matches |
|
0125245678150 |
0125245678150 only |
0125245678150 |
|
Dave |
Dave
only |
Dave |
|
0125245678[0-9]{3} |
0125245678 followed by any 3-digit number |
0125245678150
0125245678255 |
|
[0-9]{3} |
Any
3-digit number |
150
251 |
|
[^0-9] |
Any
characters except 0-9 |
Dave
Helen
Smith |
28.10. Analog
Use the Analog tab to set
Trigger Type, Beep Level, as well as to set extension values and control
DTMF detection for analog channels.
28.10.1. Trigger Type
The Trigger Type
determines what event type triggers recording on that channel.
The available options are VOX
(1-6), Off-Hook (1-6) and Off.
VOX (1 - 6)
VOX is a voice or audio signal
trigger. Recording is automatically triggered when the system detects
noise on a channel, and terminated when silence is detected on a channel
(according to the VOX timeout setting).
The default setting, VOX 4,
corresponds to a -28dBm signal (anything over this level triggers
recording).
The highest setting, VOX 6 (high
signal / low sensitivity), corresponds to a -20dBm signal. Channels set to
VOX 6 will be triggered by loud conversations or signals, but quieter
conversations may fail to trigger recording.
The lowest setting, VOX 1 (low
signal / high sensitivity), corresponds to a -40dBm signal. Channels set
to VOX 1 will be triggered by soft conversations or signals, but noisy
lines may also trigger recording.
In most cases
the default setting (VOX 4) is adequate.
Off-Hook (1 - 6)
This is the recommended
setting for normal recording on PSTN telephone lines. It will cause a call
recording to be automatically triggered when the phone handset is taken
Off-Hook, and ended when the handset put back On-Hook. If you are
recording telephone calls from analog phone
lines (POTS circuits), we recommend that you use this as default
trigger setting during the initial set-up.
The Off-Hook function is
triggered by a voltage change on the line. A drop in voltage (On-Hook
voltage is typically 48V DC, Off-Hook voltage is typically 8V DC), will
normally provide sufficient voltage change to be detected by the recorder,
and activate recording. Replacing the receiver would normally stop the
recording.
Different Off-Hook
settings are available to provide
triggering at different voltages.
The Off-Hook voltage ranges and
their corresponding Off-Hook Settings are:
·
Off-Hook #1: Recording Trigger with
Off-Hook voltage below approximately 5 volts and On-Hook is above 7 volts.
·
Off-Hook #2: Recording Trigger with
Off-Hook voltage below approximately 10 volts and On-Hook is above 12
volts.
·
Off-Hook #3: Recording Trigger with
Off-Hook voltage below approximately 14 volts and On-Hook is above 16
volts.
·
Off-Hook #4: Recording Trigger with
Off-Hook voltage below approximately 17 volts and On-Hook is above 19
volts.
·
Off-Hook #5: Recording Trigger with
Off-Hook voltage below approximately 20 volts and On-Hook is above 22
volts.
·
Off-Hook #6: Recording Trigger with
Off-Hook voltage below approximately 25 volts and On-Hook is above 27
volts.
Example 1: If the
On-Hook voltage is 48volts and the
Off-Hook
voltage is
lower than 15 volts use setting Off-Hook #4.
Example2: If
the On-Hook
voltage is 24volts and the Off-Hook
voltage is
lower than 3 volts use setting Off-Hook #1.
If the
On-Hook voltage is above the range that is
set the
channel will start to record.
The Off-Hook voltage ranges may vary slightly
due to
phone line conditions and component tolerance.
Off-Hook #4 would be the recommended setting for
most standard phone line recording applications.
If the phone line does not have DC voltages that
can be sensed by the recorder for start/stop
recording so that an off-hook setting does not
work satisfactorily, the VOX trigger should be
used instead. Each channel can be individually
set as is best for its source of conversations.
If the Off-Hook setting does not work satisfactorily,
the VOX trigger should be used instead.
If a channel is set to Off-Hook and no line is connected
to the channel, the channel will commence recording,
which can only be stopped by setting the channel to
OFF or VOX. Caller ID data (inbound number
information - CID) will only be available to the
recorder on channels recording directly from
phone lines and with the CID data provided by
your phone service provider in the Belcore
standard format. Caller ID data is not available
for channels recording from handset/headset audio.
Manual
This setting prepares the
channel to receive manual recording instructions from an external third
party applications developed in conjunction with
Total Recall.
Most installations do not use this setting.
Off
A channel that is set to Off is
effectively deactivated and no recording is possible on that channel. It
is recommended that all unused analog channels be set to Off.
28.10.2.
Beep
Beep (‘pip tone’) is a beep
sound generated every 15 seconds to indicate to both parties that the call
is being recorded.
In some countries, it may be
mandatory to play a beep tone when recording. For others, it is a matter
of preference or company policy.
Total Recall
does not transmit a recorded message
to advise that recording is taking place.
The Beep setting determines the
volume of the beep. The available options are Hi, Mid, Low or Off.
The default setting is Off.
28.10.3. Detect DTMF
Total
Recall detects DTMF tones during calls on
all channels. However, analog channels may be used for recording analog
signals other than telephone calls, such as radio. Such signals do not
carry DTMF digits, however they may contain audio frequencies that
resemble DTMF tones, which
Total Recall will
incorrectly interpret as DTMF.
Set Detect DTMF to On
to enable DTMF detections on channels used to record telephone calls, and
to Off for channels that are used for signal sources that do not
contain DTMF.
28.10.4.
Extension
For all analog recording where
there is no calling or called number signaling on the line, it is
advisable to set an extension value for each connected channel.
Setting an Extension
value for a channel means that:
·
Calls (or other recordings) on that
channel can be searched for by extension value.
·
Extension specific recording polices can
be created.
·
Extension specific venting policies can
be created.
Where an analog channel is used
for recording telephone calls, any extension information in the call
signaling on the line will override the extension value set for that
channel.
To set Analog Channel Settings:
1.
Highlight the channel and click Edit.
The Edit Channel Settings dialog displays.
2.
Select the Trigger Type for the channel.
3.
Select Beep Level for the channel.
4.
Set the DTMF control for the channel.
5.
Set an Extension value for the channel.
6.
Select OK.
Check the Apply All box to apply the Trigger Type,
Beep and DTMF settings to all channels.
28.11. PBX
(Optional - TR Rack Only)
Use the PBX tab to
configure
Total Recall
to analyze SMDRs from the PBX, which is used to capture
extension-side information. The PBX tab contains the following
configuration tabs:
·
CDR Collector.
·
CDR Parser.
28.11.1. CDR
Collector
Use the CDR Collector tab
to configure the connection to the PBX.
28.11.2. Collector Type
The Collector Type is the method
by which
Total Recall
is connected to the PBX.
Options are:
·
UDP.
·
TCP Server (PBX initiates connection).
·
TCP Client (Total
Recall initiates connection).
28.11.3. UDP/TCP
With UDP or TCP (client or
server) selected, the following parameters must be supplied:
·
Port
This is the UDP or TCP port that will be used for IP communication between
the PBX and the
Total Recall.
·
IP Address
This is the IP address that will be used for IP
communication between the PBX and the
Total Recall.
28.11.4.
Verifying the Connection
To verify that the connection has been
configured correctly:
This procedure is best performed when there is
minimal activity on the PBX.
1.
Select the Collector Type.
2.
Enter the appropriate Port and IP Address
for the
administration interface.
3.
Click Apply.
A message displays to confirm that the
settings
are temporarily active on Total
Recall.
4.
Make a test call or calls. The test calls should reflect the type
of calls that are normally made on your PBX, and should vary in direction
(incoming / outgoing / internal).
5.
Click Get Collected.
If the settings are correct,
Remote Manager retrieves the last 10 SMDR
strings from the recorder and displays them in the Live Data field.
Inspect the data to verify that the correct data is being collected. You
should be able to recognize calling and called numbers somewhere in the
strings. If you can, see Parsing the Data below.
If the settings are incorrect, no data is displayed. Check your settings
against the PBX configuration and try again.
28.11.5. CDR Parser
In order for
Total
Recall to make use of the SMDRs, it must
be able to parse the SMDRs correctly. Use the CDR Parser tab to
upload a parser.
Parsers are not supplied with
Remote Manager.
However, custom parsers are available from your
supplier.
To parse your data using a parser:
1.
Click the CDR Parser tab.
2.
In the Select Parser pane, select the appropriate parser for
your CDR format from the drop-down Parser list.
3.
In the Test Parser pane, click Get Last String.
The most recently collected data string is
displayed
in the text field.
4.
Click Parse.
The table is populated with attributes and values
from the data.
5.
Inspect the table to confirm that the string has been parsed
correctly for all attributes.
If the table is populated correctly, the parser is working and extension
information will be available for recorded calls.
If the table is not populated correctly, you will require a custom parser.
To request a custom parser:
1.
Click the CDR Collector tab.
2.
Make a selection of test calls that reflect the type of calls that
are normally made on your PBX, including:
·
An inbound call from an external number.
·
An outbound call from an internal number.
·
An internal call (extension > extension).
3.
Click Get Collected.
4.
Either:
·
Click Save As to create a text
file, which you can email to Total Recall Support
(at the pre-populated address).
A
dialog is presented before the file is saved allowing you to supply
information about the test calls made.
·
Click Email to attach the data as
a text file to a pre-addressed email (using the system default email
client).
The generated email also includes prompts to
supply information about the test calls made.
On receipt of the data, Total
Recall Support will endeavor to write a CDR data parser for your PBX.
28.12.
License (TR Rack Only)
Use the License tab to
enter new and renewed channel and feature license keys on your
Total Recall Rack.
The hardware key for the
Total Recall
recorder is displayed as a read-only field for
reference.
The VoIP and ISDN license field
is not relevant to your
Total Recall Rack.
Please note that
Total Recall Rack
cannot support VoIP or ISDN recording. Analog channels do not require a
channel license key. Analog channels become active automatically when you
install analog boards in the system.
The feature license key enables
the following application features:
·
SMDR Parsing.
·
SNMP Alarm Integration.
·
Network Archive.
Your system will not support and
you will not be able to configure the above features without a valid
feature license key.
To enter a new Feature License Key:
1.
Click the License tab.
2.
Enter the Feature License as required.
3.
Click Apply.
28.13.
SNMP (Optional, TR Rack Only)
Use the SNMP tab to
enable and configure the built-in SNMP Agent. This will allow your
TR Rack
to interface with a third party SNMP alarming package.
28.13.1. Agent
Configuration
The Agent Configuration
section contains parameters that control the operation of the built-in
SNMP agent.
28.13.2. IP Address
This is the IP address that the
agent will use for SNMP communication. This should be the IP address of
the Ethernet port which is used for remote access.
28.13.3. UDP Port
This is the UDP port that the
agent will use for SNMP communication.
28.13.4. Read-only Community
This is the SNMP v1 and v2c
community string which allows read only access to the MIBs on the system.
28.13.5.
Read-write Community
This is the SNMP v1 and v2c
community string which allows read and write access to the MIBs on the
system.
To enable the SNMP agent:
1.
Check the Enable SNMP box.
2.
Select the IP address from the drop down box.
3.
Modify the Port if necessary.
4.
Specify the Read-only Community if required.
5.
Specify the Read-write Community if required.
6.
Click on the Apply button.
28.14.
Traphosts
The Traphosts section
allows you to configure SNMP traphosts which will receive events from the
Total Recall.
See Trap Table in Section
37. for a list of events
that the traphosts will receive.
28.14.1. Traphost
This parameter specifies the
remote traphost which will receive the events. The format of this
parameter is:
[<transport>:]<ip
address>[:<port>]
For example:
·
192.168.3.186
Specifies a traphost at IP address 192.168.3.186 which expects SNMP
communication on port 162 via UDP.
·
tcp:192.168.3.186
Specifies a traphost at IP address 192.168.3.186 which expects SNMP
communication on port 162 via TCP.
·
udp:192.168.3.186:162
Specifies a traphost at IP address 192.168.3.186 which expects SNMP
communication on port 162 via UDP.
28.14.2. Community
Sets the SNMP community string
for SNMP v1 and v2c transactions; in this case traps.
28.14.3. Trap Type
One of:
1.
SNMP v1 Trap
2.
SNMP v2c Trap
3.
SNMP v2c Inform
To add a traphost:
1.
Click on the Add button.
The
Traphost Configuration dialog displays:
2.
Enter the Traphost service access point for SNMP
transactions.
3.
Optionally, specify the Community for SNMP v1 and v2c
transactions with the traphost.
4.
Select the Trap Type.
5.
Click on the OK button. This will take you back to the
SNMP tab where you must click on the Apply button to add new
traphost to the configuration of the SNMP agent.
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