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            Total Recall Owner's Manual
                                                                                 Version 1.33b

6    Remote Recall Software

NOTE: You do not need a computer or Remote Recall software (included with Total Recall) to install and operate the Total Recall audio logger. Remote Recall allows you to play Total recall archive CD's in your Windows PC and control Total Recall with your PC.

Client Software for Total Recall

The software that allows you to access logged calls from your PC

Calls and associated call data that has been archived to CD can be transferred to a multimedia PC for replay and for integration into PC-based database and spreadsheet functions.

If a call on the multimedia PC needs to be sent to a remote PC, the process requires the selected call(s) to be copied to a file or attached to an e-mail document and transmitted as a normal (.wave) file attachment.

Note:  Full details on the use and operation of Remote Recall can be found in the HELP files contained with the Remote Recall software.

6.1  Introduction

Remote Recall is a Windows compatible software utility that enables calls recorded on Total Recall to be replayed on a multimedia PC.  Recorded calls are transferred from Total Recall to the PC via the Archive CD from Total Recall.  Once the voice calls and the associated call data have been transferred to a PC, it is possible to replay the calls, enter the data into a PC application, or transfer the calls in Total Recall Call (TRC) format or standard .wav file format to a remote PC.

6.2  PC System Requirements

Remote Recall software is designed for use on a multimedia PC running Windows 95/98 and NT4.0 or higher. The program is designed to run on a multimedia PC. To be able to replay calls, there must be a sound card installed on the PC and the soundcard must be recognized by the version of Windows being run on the PC.   It is recommended that the monitor be at least VGA at 800 x 600 to enable the viewing of 20+ calls in the “Search” screen.

6.3  Memory

Calls archived on the CD are stored in a compressed and encrypted data format that cannot be openly played on a multimedia PC.  The recordings have to be converted (de-encrypted) by first opening the files using the Remote Recall software.

To convert an encrypted file there must be a minimum of 10MB free space on the hard drive. 

Calls in excess of 1-hour length may require more space.

It is recommended that the multimedia PC be installed with a minimum of 64MB RAM.

6.4  Installation

Remote Recall software is supplied on a CD disc together with the Total Recall Voice Logger. To install the software, insert the CD into the PC drive, select [Start Run D:\ Remote Recall V1.0x\Setup.exe] and the program will self-install, requiring as little user intervention as possible.   Just follow the instructions on the PC screen.

Loading Remote Recall Software

Load the CD supplied with Total Recall onto your PC.  Select START and RUN, and then BROWSE the CD directory to find the file, REMOTE RECALL.  Click the file to activate the Install Shield program, and follow the instructions on the screen.

6.5   Loading Archived Calls on to the PC from the CD

First, ensure the Remote Recall program is loaded by clicking START/PROGRAMS and then selecting REMOTE RECALL.

Take a CD from Total Recall that has at least 1 complete session (archive session), and load it in the CD drive on the PC.  The recorded files (the recorded calls on the CD) and the information associated with the files (Date, Time, Length, Number, Channel, Status etc.) are located in a “Log-File”.  The Log-File is required to run Remote Recall, and therefore at least one (1) complete session file must be present on the CD.  A “Log-File” contains all the information related to an individual session.  There may be more than one session on a CD disc, and each session will have its own Log-File.

Remote Recall Options Window

Select the CD tab and an “Options To Customize” window will appear on the screen. 

Select “View These Sessions” and tag the session(s) required, then OK.

The calls will then load from the CD and be displayed on the PC screen.

Once the contents of the CD or the contents of a session or selection of sessions has been displayed on the screen, it is then possible to use the search criteria to narrow the search for the desired call.

6.6   Searching and Replaying Calls from a CD using Remote Recall

The information (call data files) shown on the Remote Recall screen is the same as the information shown in the Total Recall LCD PLAYBACK Menu screen.  The main difference is the number of files displayed on the PC screen is much greater with Remote Recall.

6.6.1   Remote Recall Window

The “Tool Bar Control Buttons” are located at the top of the screen, followed by the “Search Criteria” and then the “Call Data Field” at the bottom of the screen.

Tool Bar Control Buttons

 Search Criteria Buttons

The functions of the Call Buttons and Search Criteria are documented in the HELP files.

Click the (?) button for on-line HELP.

If you want to narrow the search, simply refine the “Search Criteria” and the click the “Search” button and the results of the search will be displayed.

The “Show All” button will display the contents of the original selection from the CD.

6.6.2   Replaying a Call

With the call data information loaded on the screen, you can highlight a call by left-clicking the mouse, and replay the call by double-clicking the mouse.

A “Call Player” window will appear.  This is the control window used to replay calls.

The selected call is first located and then “Converted” to a .wave file format.  Once converted, the call will immediately start to replay, and a time bar in the “Call Player” window will indicate the progress of the call.

Call Player Window

Other control buttons include Fast Forward, Reverse, Stop, Play and Pause.  

Previous Call and Next Call buttons enable the user to skip up or down between calls.

Status information is displayed on the right side of the Call Player window.

6.7     Using the Serial Link

6.7.1     Transferring Call Data 

If the transfer of call data to the PC is required (i.e. for call accounting purposes, export to a spreadsheet, or printing of the call data log) this can be done via the serial link.

Connect the serial cable supplied with Total Recall to the “PC” port on the back panel of Total Recall.  Connect the DB9 connector to the PC with Remote Recall software loaded.

Select the “File Transfer” option (the Red Phone symbol).  An “Options” window will appear.  Use this Options window to test the serial link.  First select “COM 1” and then “TEST”.  If the serial link is active, then the test result will show the connection.

If not, the message will show  “Error, Couldn’t See The Total Recall Device”.

Try all the COM/TEST selections until you get a positive serial connection, then click OK.

The call data (but not the voice files) will be downloaded via the serial link from Total Recall to the PC.

 Test Window for the Serial Link

Note:  Activating the serial link will transfer call data on ALL the calls stored on the database. This transfer can be stopped and restarted by pressing F5 or the 'Light Bulb' icon on the toolbar.

If the database is full, or near full, this transfer process could take a long time.  It is recommended to activate the serial link transfer option during quiet recording times.

Activation of the serial link transfer will not degrade the normal performance of the Total Recall recorder or the PC.

6.7.2     Sound Test

Remote Recall sound can be tested by selecting [HELP/ABOUT/TEST SOUND] from the tool bar at the top of the screen.

6.7.3     Remote Live Call Monitoring

When connected to Total Recall with the serial cable it is now possible to activate live monitoring of a call in progress from the remote PC. The sound will be transmitted from the Total Recall speaker. It is also possible to connect a speaker to the headphone output jack on the front panel of Total Recall and live monitor the call at a location remote from the recorder.

6.7.4     Remote Call Replay Direct from Total Recall

When connected to Total Recall with the serial cable it is possible to replay a logged call on Total Recall.  The call is played back from the Total Recall speaker as in 6.7.3 (above).  The fast forward, fast rewind and pause keys work in the same way as replaying from an archived CD.

6.7.5     Control of Call Data from Total Recall

The transfer of call data from Total Recall to Remote Recall can be stopped and started by pressing F5 or using the "Light Bulb" icon on the toolbar to facilitate Remote Live Monitoring and Remote Call Replay.

TABLE OF CONTENTS     Next Chapter is UPGRADE

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