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            Total Recall Owner's Manual
                                                                                 Version 1.33b

8    Troubleshooting / Tips & Techniques

8.1  Quick Start-Up Guide — Total Recall

·         Check the contents of the Total Recall package (refer User Manual section 3.1).

·         Connect the Total Recall  recorder to your phone lines, telephone handsets, or two-way radio audio, and connect the power cord. Black modular input jacks are single line RJ-11 circuits; gray jacks are two line RJ-14 circuits.

·         Power on the recorder, wait approx 2 minutes for initial start-up.

·         Adjust the contrast of the screen by holding down the Hash (#) key and pressing the UP/DOWN keys.

·         The default password is (0000). It can be changed from the Configuration Menu.

·         Press MENU key 3 times, and locate the CONFIGURATION Menu.

·         Set Date and Time, and a new password, if desired (refer to User Manual section 4.4.1).

·         Set the channel configurations as required (Trigger, Live Monitor, Timeout, Maximum Length & Beep Tone). Set Trigger to Off-Hook for phone line or VOX (voice-activation) for phone handset or two-way radio recording.

·         VOX sensitivity is set to Mid by default. Set to Hi for loud audio or Low for soft audio (may trigger with noise).

·         Press the MENU key once and locate the LOGGING Menu.

·         Pick up one of the phone lines connected to the recorder and make a test call.

·         Check that the call appears on the LOGGING Menu, showing “C” in the status column.

·         When finished, enter the password, position the cursor over the call and press the SELECT button to replay the call.  Adjust the speaker volume using the rotary knob on the front panel.

·         Continue with detailed information on Operating Total Recall (User Manual section 5).

8.2  Quick Start-Up Guide — Remote Recall   

NOTE: You do not need a computer or Remote Recall to install and operate the Total Recall audio logger. Remote Recall software allows you to play a Total Recall CD in your PC and control Total Recall from your PC.

·         Take the Remote Recall CD, insert in a multimedia equipped PC, and follow the set-up instructions.

·         Choose START/Run/ D:/Setup.exe  (Substitute another CD drive if necessary)

·         After installation, the Remote Recall screen will auto-load on the PC.  Remove the CD.

·         Insert an archive CD with call sessions that has been created on Total Recall.

·         Click the CD icon in the top left corner of the screen.  An “Options to Customize” dialog box will open, listing the archived sessions on the CD.  Select ALL or any number of the sessions and click OK.

·         The window will show the calls loading from CD, followed by a listing of the call detail in the Remote Recall lower window.

·         Highlight and double click on any call.   A window will appear showing “Converting the Call”, and then the call will automatically play.

·         Once the call is playing, use the control buttons in the Call Player box to control the process of the call (Play, Stop, Forward, Reverse, Pause), and also to select “Next” or “Previous” call.

·         By using the “Search Parameters” at the top of the screen, the user can narrow down the selection of calls for replay.

·         Please refer to Section 6 of the User Manual for more detailed instructions, or follow the On-Line HELP menu.

8.3  What To Do IF —

a)       There is a loud and continuous tone sounded when using the control keys.

The soft key may be stuck against the casing.  Just move the key about to release it

 b)       The unit does not power-up.

It’s possible that the fuse holder may have become loose during transit.  Disconnect the power cord, remove the fuse holder at the rear of the unit and replace.  Power-up again.

c)       The password has been forgotten.

Call your dealer for support.

d)       The LCD screen is very blue after start-up.

Hold down the Hash (#) key and press the UP/DOWN keys to change the contrast of the LCD screen.

e)       The Recorder is switched on with channel lines attached.  The LOGGING Menu shows “C” in the status column and the LEN (Length) meter is running, but no calls are active.

The channels are probably set to Off-Hook.  Press the MENU button 3 times, enter the CONFIGURATION Menu and change the TRIG (Trigger) setting from Off-Hook to VOX Mid.

f)        During the process of recording a call, the call appears to be cut into multiple records, each of a fixed length.

Check the “Maximum Length” setting in the CONFIGURATION Menu.  If a call reaches the maximum length setting, it will be cut and then restarted as a new (continuation) record, with no loss of recording in between the cut and restart. To avoid cutting the call into multiple records, change the “Maximum Length” setting.

g)       During the process of recording a call, the call appears to be cut into multiple records, each of a varied length.

Check the VOX level settings of the channel(s) concerned.  It’s possible that the VOX level threshold is too sensitive in detecting silence on the line.  For example, “VOX Hi” detects a high signal with associated low sensitivity, so if the voice at either end is not loud enough or is not talking continuously, the recorder may detect a period of silence and cut the call.

Check the VOX Timeout setting and change the Trigger to VOX Mid or VOX Low.

At the same time, check the VOX Timeout setting in the Configuration Menu.  If the VOX level threshold is too low, the calls will be cut based on the VOX Timeout setting.

A combination of changing the Trigger setting to VOX Mid and also increasing the VOX Timeout setting should eliminate the problem of cut calls.

h)       The call I am replaying finishes in the middle of the call, and I know that there was an extended conversation.

This call has most likely been “cut” as determined by the “Maximum Length” setting.  Check the Channel Number of the call in the PLAYBACK Menu, then search for the next call at the same Channel Number and you will find the remainder of the call.

The second part of the call should be indicated by a (CONT...) entry in the Number field that indicates a continued call.

i)        When making a telephone call, I can hear the (remote) party very clearly but when I play back the call, it is hard to hear the (remote) party.

This problem is associated with the AGC (Auto Gain Control) built into the recorder.

The recorder is designed to “record” all the sounds heard on the line, both Transmit (Tx) and Receive (Rx). This includes background noise, line noise and ambient noise.

The recorder “records all audio noise”, and cannot distinguish between “background” and “foreground” noise.  This problem may be compounded if the recording is made via Handset Adapters.  In this case, the “background noise” fed back through the microphone of the handset is combined with the Receive (RX) signal from the “Remote Party”, and therefore what appears to be a clear voice to the listener may sound soft or hard to hear upon replay.

This is a function of the AGC, which “averages out” all the audio signals detected during the recording.

If on the other hand, there is no background noise, then the “Remote Party” will sound very clear and loud upon replay.

j)        I’m dialing a number and I can hear the tones on my phone, but no DTMF number appears in the LOGGING Menu next to the ( C ) Current Call.

If recording via a handset adapter, it may not be possible for the recorder to detect DTMF tones.  If your phone system transmits a proprietary signal to the PABX, and the PABX converts this signal to DTMF tones, then the recorder cannot detect the DTMF as it is not present at the point of recording.

The recorder will detect DTMF tones, provided they are on the line at the point of recording.

k)       I have selected  “ARCHIVE” from the Archive Menu.  Now my keyboard has locked-up and the recorder does not seem to be working.

The Archive process takes time.  Writing to a CD is a time consuming process.  During the archive process, the MENU and SELECT keys will be disabled and you will have no access to other functions of the recorder.

DO NOT SWITCH OFF THE POWER.  The recorder will be archiving and recording.  Although you have no access to the recorder, it will still be recording on active channels, and it will still be archiving calls to the CD.

It is recommended to start the archive process during times of low-usage, or when you do not need to gain further access to the recorder for a period of time.

l)       I have archived calls to a CD but the “% Used” indicator on the Logging Menu remains at the same level.

The ARCHIVE ‘Keep the Archived Calls’ command will archive calls to a CD, but will not delete calls from the hard drive.  If you use ARCHIVE ‘Keep the Archived Calls’ the % Used indicator will not change.  If you use the ARCHIVE ‘Remove these Archived Calls’ command, then the % Used indicator will decrement after the archive is complete.

TABLE OF CONTENTS     Next Chapter is SPECIFICATIONS

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