is client software for Total Recall.
Calls and associated
call data (text file information) that have been archived to CD can be
transferred to a multimedia PC for replay and for integration into
PC-based database or spreadsheet.
If an archived call
needs to be sent to a remote PC, the file can be readily attached to an
e-mail either as a normal (.wav) file or as a compressed (.trc) file.
Full details on the use and operation of Remote Recall can be
found in the HELP files contained with the Remote Recall software.
is a Windows compatible software utility that enables calls recorded on Total
Recall to be replayed on a multimedia PC.
Recorded calls are transferred from Total Recall to
the PC via the archive CD from Total Recall. Once the voice calls and the associated call data have been
transferred to a PC, it is possible to replay the calls, enter the data
into a PC application, or transfer the calls via email.
PC System Requirements
software is designed for use on a multimedia PC running Windows
95/98/2000 or NT4. In order to replay calls, there must be a sound card or
“sound capabilities” installed on the PC which must be recognized by
the version of Windows being run on the PC.
It is recommended that the monitor be at least VGA at 800 x 600
to enable the viewing of 20+ calls in the “Search” screen.
Calls archived on the
CD are stored in a compressed and encrypted data format that cannot be
openly played on a multimedia PC. The
recordings have to be converted (de-encrypted) by first opening the
files using the Remote Recall software.
To convert an
encrypted file there must be a minimum of 10MB free space on the hard
It is recommended
that the multimedia PC be installed with a minimum of 64MB RAM.
Auto Loading Remote
software is supplied on a CD together with the Total Recall
Voice Logger/Recorder. To install the software, insert the CD into the
PC drive, and the program will Auto Start the install, requiring as
little user intervention as possible. Just follow the instructions on
the PC screen.
If the install CD did
not Auto Start, select Start/Run/D:/INSTALLREMOTERECALL.EXE, double
click the file to activate the Install Shield Program, and follow the
instructions on the screen (substitute another CD drive letter if
Loading Archived Calls from the CD to the PC
First, ensure the Remote
Recall program is loaded by clicking Start/Programs and then
selecting Remote Recall. Take a CD from Total Recall
that has at least one complete session (archive session), and load it in
the CD drive on the PC. The
recorded files (the recorded calls on the CD) and the information
associated with the files (Date, Time, Length, Number, Channel, Status
etc.) are located in a “Log-File”. The Log-File is required to run Remote Recall,
and therefore at least one (1) complete session file must be present on
the CD. A “Log-File”
contains all the information related to an individual session.
There may be more than one session on a CD disk, and each session
will have its own Log-File.
Recall CD Load Window
Select the CD icon
from the Tool Bar Control Buttons (see 9.6.1) and the Options to
Customize window will appear on the screen.
Select View these
sessions and tag the session(s) required, then OK.
The calls will then
load from the CD and be displayed on the PC screen.
Once the contents of
the CD or the contents of a session or selection of sessions have been
displayed on the screen, it is then possible to use the search criteria
to narrow the search for the desired call.
Searching and Replaying Calls from a CD
The information (call
data files) shown on the Remote Recall screen is the same as the information shown on the Total
Recall LCD Playback Menu screen. The main difference is the number of files displayed on the
PC screen is greater with Remote Recall.
The “Tool Bar
Control Buttons” are located at the top of the screen, followed by the
“Search Criteria” and then the “Call Data Field” at the bottom
of the screen.
Bar Control Buttons
The functions of the
Tool Bar Control Buttons and Search Criteria Buttons are documented in
the Help files.
Click the (?)
button for on-line Help.
If you want to narrow
the search, simply refine the search criteria and click the Search
button and the results of the new search will be displayed.
The Show All
button will display the contents of the original selection from the CD.
Replaying a Call
With the call data
information loaded on the screen, you can highlight a call by
left-clicking the mouse, and replay the call by double-clicking the
A Call Player
window will appear. This is
the control window used to replay calls.
The selected call is
first located and then converted to a .wav file format.
Once converted, the call will immediately start to replay, and a
time bar in the Call Player window will indicate the progress of
Other control buttons
include Fast Forward, Reverse, Stop, Play and Pause.
and Next Call buttons enable the user to skip up or down between
Status information is
displayed on the right side of the Call Player window.
Emailing a Call
Calls loaded into Remote
Recall from an archived CD can be emailed directly from Remote
Recall. Highlight the call you wish to email and click the Envelope
icon on the Tool Bar. You will be asked whether you wish to email the
file as a .trc file or as a .wav file. A .trc file is significantly
smaller and it is therefore preferable to email the file in this format.
However, for the recipient to be able to replay the file they also will
need Remote Recall loaded.
Multiple calls can be
selected by holding down the “Control” (Ctrl) Key while selecting
the calls, or a block of calls can be selected by holding down the
“Shift” Key while highlighting the block.
Using the Serial Link
Transferring Call Data
If the transfer of
call data to the PC is required (i.e. for call accounting purposes,
export to a spreadsheet, or printing of the call data log) this can be
done via the serial link.
Connect the serial
cable supplied with Total Recall to the “PC” port on
the back panel of Total Recall (Section 4.4.).
Connect the DB9 connector to the PC with Remote Recall
Select the File
Transfer icon from the Tool Bar (the Red Telephone symbol).
An Options window will appear.
Use this Options window to test the serial link.
First select COM 1 and then Test.
If the serial link is active, then the test result will show the
If not, the message
will show “Error, Couldn’t See The Total Recall
Try all the COM/Test
selections until you get a positive serial connection, then click OK.
An option to be
notified (by an audible “beep”) every time a call is received is
available. This feature is enabled/disabled by the Beep whenever a
new call comes in selection at the bottom of this Options
The call data (but
not the voice files) will be downloaded via the serial link from Total
Recall to the PC.
Test Window for the Serial Link
If the database is
full, or near full, this transfer process could take a long time.
It is recommended to activate the serial link transfer option
during quiet recording times.
Activation of the
serial link transfer will not degrade the normal performance of the Total
Recall recorder or the PC.
sound can be tested by selecting “Help/About/Test Sound” from the
tool bar at the top of the screen.
Remote Live Monitoring of a Call
When connected to Total
Recall with the serial cable it is possible to activate Live
Monitoring of a call in progress from the remote PC. Highlight the call
and double click it to begin Live Monitoring. The sound will be
transmitted from the Total Recall speaker. It is also
possible to connect a speaker to the headphone output jack on the front
panel of Total Recall and Live Monitor the call at a
location remote from the recorder.
Remote Replay of a Call
When connected to Total
Recall with the serial cable it is possible to replay a logged
call on Total Recall. Highlight the call and double click
it to begin Remote Replay. The
call is played back from the Total Recall speaker. The Fast
Forward, Fast Rewind and Pause keys work in the normal way.
Control of Call Data Transfer
The transfer of call
data from Total Recall to Remote Recall can
be stopped and started by pressing F5 or using the Light Bulb
icon on the Toolbar.