7     Configuring Total Recall

Configuration options for Total Recall are accessed through the Options Menu. To access this menu press the <MENU> key twice from the Logging Menu. The Options Menu contains six sub-menu items: General, Line, Archive, Call, System Maintenance, System Shut Down.

Use <UP> <DOWN> arrow keys to move between the menus, then <SELECT> to enter a menu.

Once an option has been selected, ensure the OK button is pressed before leaving the menu. Cancel will take you back to the Options Menu without saving your selection.

7.1     Channel Settings

These settings are configured from the Options Menu (Line button).

Each channel can be individually configured and managed.

 Use the <UP>  <DOWN> arrow keys to scroll through each setting and the <SELECT> key to change the options in each box. When finished, highlight the OK button and <SELECT> to confirm the settings or Cancel to return to the Options Menu.

 7.1.1      Trigger

This is the setting that starts a recording on a channel.  The trigger can be VOX, 1 through 6 (voice or audio signal), Off-Hook (a voltage level trigger from a phone line) or Off.

 VOX 6:            High signal and low sensitivity (-20dBm).
                        VOX 6 would pick up “loud” conversations, 
                        but may not pick up very soft conversations.

 VOX 4:            The default setting is VOX 4 (-28dBm).

 VOX 1:            Low signal and high sensitivity (-40dBm). 
                       VOX 1 would pick up a very soft voice, 
                       but VOX 1 may also trigger the recorder 
                       from a noisy line.

 Off-Hook:       This is the recommended setting for normal recording from a telephone line.  If you are recording telephone calls, we recommend that the “Trigger” settings for each channel remain at the default during the initial configuration set-up.

 The Off-Hook function is triggered by a voltage change on the line.  A drop in voltage (taking the receiver off-hook) will normally provide sufficient voltage change to be detected by the recorder, and activate recording.  Replacing the receiver would normally stop the recording. However, if there is insufficient voltage on the line, the Off-Hook function will not work, and therefore a VOX trigger needs to be selected. 

Handset adapters detect audio signals from the hand piece, not voltage change on the line, so Off-Hook cannot be used when the recording is via handset adapters.

Note:  If a channel is set to Off-Hook and no line is connected to the channel, the channel will commence recording and can only be disabled by setting the channel to OFF or VOX.

Off:      No recording is possible from a channel that has been set to Off. It is recommended that all unused channels be set to Off.

7.1.2      Monitor

This enables Live Monitoring of calls on a channel. By setting a channel Mon to On, calls can be live monitored on that channel through the Logging Menu. Options are: On or Off with the default setting being On.

Press the <SELECT> key to toggle between the two settings.

7.1.3      Beep

Beep tone is a “beep” sound generated every 15 seconds indicating that the call is being recorded.

In some countries, it is mandatory to issue a “beep tone” when recording.  For some users, it is a matter of preference or company policy.  It is possible to turn the “beep tone” On or Off.

Total Recall does not transmit a recorded message to advise that recording is taking place.

The options are Hi, Mid, Low or OFF. The default setting is OFF.

Press <SELECT> to toggle between the four settings.

Press <DOWN> key to move to the next channel.

Repeat the selection settings for each channel.

7.2     Passwords  

Total Recall  has two password levels (Administrator and User) for enhanced system security. Both passwords have a default setting of 0000.

7.2.1      Entering Password

A password must be entered to access Total Recall’s menus. If Total Recall is left unattended for more than two minutes the password will need to be re-entered to regain access to the menus. The padlock icon at the top right-hand corner of the LCD indicates whether or not the Total Recall is secure.

7.2.2      Changing Password

This setting is configured from the Options Menu (General button). 

From the General Settings Menu select the Password button. You can continue to use the default passwords (0000), or new passwords can be set.  

Follow the instructions in the sub-menu screen. If you forget your password at any time, the system will be inoperable and you should contact your Total Recall reseller for assistance.

Enter your password (up to 6 digits) using the numeric keypad.

Press <SELECT> to accept.

Enter the same password again to confirm.

Press <MENU> to return to the Options Menu.

7.2.3      Administrator Password

Once the Administrator Password has been set then only the Administrator will have access to the Options Menu and only the Administrator will have the ability to Manually Archive and delete calls. All other functionality (including Manual Archive and retain the calls on the hard drive) will be available with the User Password.

7.3     Maximum Record Length

This setting is configured from the Options Menu (Call button).

This setting determines the maximum length of any one recording, whether the recording has been activated by VOX or Off-Hook. The Maximum Record Length setting can be between five minutes and one hour, and applies equally to all channels.  If a call reaches the maximum length setting, the call record will be terminated at that point, and then a new record will immediately open. This new record will be indicated by the word “Continued” in the “Number” field.  If the “Number” field has DTMF digits displayed, then the number will be followed by (….) to indicate the call is a continuation.

This function enables very lengthy recordings (for example, radio monitoring) to be presented as a series of recordings in manageable length sizes.

The default Maximum Record Length setting is one hour.

To change the setting press the <UP> or <DOWN> arrow key to highlight the field, press <SELECT> to change the value.

7.4     VOX Timeout

This setting is configured from the Options Menu (Call button).

If VOX is set as the recording trigger, VOX Timeout will determine the maximum length of quiet time the recording will continue before being cut off.   This ensures that if a call has ended and the phone is not hung up properly, the recorder will not continue to record silence.

VOX Timeout settings can be between 2-15 seconds, and applies to all channels that have the Trigger set to VOX.

In the event that an active call is put on hold, and there is no “music on hold” being played, then the recording will terminate according to the VOX Timeout setting.  When the call recommences, the VOX trigger will immediately open and start a new recording so that the complete conversation is captured across two recordings.

The default VOX Timeout setting is 15 seconds.

 Note:  Whatever the VOX Timeout setting, that length of time must be allowed between the termination of one call and the start of the next call.  If the next call starts within the VOX Timeout setting, both calls will appear as one call record on the database, i.e. two calls appear as one continuous call.

To change the setting press the <UP> or <DOWN> arrow key to highlight the field, press <SELECT> to change the value.

7.5     Recording Period

This setting is configured from the Options Menu (Call button).

Total Recall can be programmed to record only between predetermined times. Press the <UP> arrow key to highlight the Recording Period button. Press <SELECT> to put the tick in the box. Press the <DOWN> arrow key to access the hour and minutes boxes and either enter numerals with the numeric keypad or press <SELECT> for sequential change.

With Recording Period activated, the screen below is displayed in the absence of recording.

7.6     Language 

This setting is configured from the Options Menu (General button).

From the General Settings Menu select Language. Current language options are English, Italian, Spanish, Portuguese, Brazilian Portuguese, Chinese, or Korean. Use the <UP> <DOWN> arrow keys to highlight the button with the language of your choice. Then press the <SELECT> key to accept. Highlight the Cancel button and press the <SELECT> key to cancel and return to the Options Menu.

7.7     Time & Date 

This setting is configured from the Options Menu (General button). 

From the General Settings Menu select the Time & Date button. Set via the <UP> <DOWN> arrow keys (and <SELECT>key for month selection) and the numeric keypad.

Use the <UP> arrow key to highlight the Date button and key in the day from the numeric keypad or use <SELECT> to sequentially change value.

Press the <DOWN> arrow key to highlight the Month and use <SELECT> to sequentially change the month. Press the <DOWN> arrow key to highlight the Year and key in the year from the numeric keypad or use <SELECT> to sequentially change the value.

Press the <DOWN> arrow key to highlight the Hours and key in the hours using 24-hour time from the numeric keypad or use <SELECT> to sequentially change the value. Minutes and Seconds are set in the same manner.

Press the <DOWN> arrow key to highlight OK, then <SELECT> to save and exit. Cancel aborts and returns to the Options Menu.

7.8     Upgrade Software 

This procedure is accessed from the Options Menu (System Maintenance button).

System upgrades are provided on CD, and uploaded to Total Recall from this menu.

System upgrades will change only the Total Recall system files.

Insert the upgrade CD into the CD drive. From the System Information Screen select Upgrade.

After the upgrade it will be necessary to shut down and restart Total Recall.

Note: Any pre-recorded voice files on the hard drive will not be affected by a software upgrade; however it is highly recommended to make a complete archive copy of all important calls before starting the upgrade process.

7.9     Recorder ID

This feature is accessed from the Options Menu (System Maintenance button).

For Total Recall installations using multiple recorders it is often useful to be able to identify from which recorder a particular call originated. The Recorder ID feature permits this identification. Highlight the System Information button and use the <UP> arrow key to place the cursor over the Recorder ID field. Using the numeric keypad type in a unique ID for the recorder (up to 4 digits). The Recorder ID is stored in the ‘LogInfo.ini’ file that is saved with every session. Also, when archived calls are being searched on a PC using Remote Recall the Recorder ID is displayed for each call in the Remote Recall Window (Section 9.6.1).

7.10  Rebuild Call Database

This procedure is accessed from the Options Menu (System Maintenance button).