6.
Main Screens
There are 3 main screens in the
Total Recall
GUI:
·
The Options Menu (Administrators Only).
·
The Logging Screen.
·
The Search Screen.
Listed below are the user
selectable/definable options on the
Total Recall system,
and their default values. Default values are listed in bold.
The
Menu Site Map below only refers to system functions
available via the user password. For the full menu site
map, see the Total Recall Installation and Administration
Guide.
6.1. Menu Site Map
Logging Menu
Search Menu
Recent Calls (On/Off)
Search
Date
Time
Number
Extension
Tag
Tagged Only
Untagged Only
Direction
Incoming
Outgoing
Internal
Unknown
Channel
Search Archive
Search DVD/CD
Search Network Archive (Will only appear if
optioned on TR Rack)
Tag All
Untag All
Archive
All Calls
Found Calls
Unarchived Calls
Tagged Calls
Archive Device
CD/DVD
Network Share (Will only appear if optioned on TR Rack)
6.2. Options Menu
Figure 1 — Options Menu (TR Rack Menu Shown)
The Options Menu allows access
to various system configuration screens, plus the maintenance menu and
system shutdown function.
Options that are not available
on your recorder will be grayed out and cannot be selected.
Most options are set during
installation by a system administrator, and following the initial
installation, can generally be left alone – unless there are changes to
recording requirements, the user base, or the network.
The Options Menu is only
available to users with administrator privileges.
See the
Total Recall
Installation and Administration
Guide
for information on using the Options Menu.
6.3.
Logging Screen
Figure 2 — Logging Screen
The Logging screen is used to
monitor calls that are currently in progress, and displays the calls that
are currently being recorded, sorted by start date and time, with the most
recent call at the top.
To play back calls that have already been completed, use
the Search Screen. See Section 6.4 for further information.
The call number, plus the number
of active calls, and the total number of calls (active calls plus calls in
the database) is shown in the bottom left corner of the screen (in the
format x/y/z – where x is the call number, y is the number of active
calls, and z is the total number of calls).
The percentage used (the
percentage of the hard disk that is currently taken up by calls) is shown
in the bottom right corner of the screen.
Total
Recall has a maximum internal capacity of
60,000
hours (100% disk space) or 350,000 records, whichever
is reached first.
Total Recall
will automatically delete the
oldest 50,000 calls when capacity is being approached to
maintain sufficient space for new recordings.
Use the
5
and 6
keys to scroll through the call list in the Logging Screen.
6.3.1. Columns
The Logging Screen includes
columns for:
Date:
The date when the call started.
Time:
The time when the call started.
Length:
The current length of the call.
From:
The originator of the call.
To:
The recipient of the call.
Note that the value in the
From and To fields may be:
·
Empty (if there is no ‘calling number’
signaling on the line).
·
The ‘raw’ calling number, taken directly
from the call signaling, if present on the line.
·
A ‘mapped’ value (alpha and/or numeric),
if the calling number has been mapped to another value in the Signaling
Mapping for the recorder.
See the
Total Recall
Installation and
Administration Guide
for further information
about Signaling Mapping.
Channel
(Ch.): A call direction indicator, plus the channel number upon which the
recording is being made.
Call direction indicators are as
follows:
·
< indicates an incoming call
·
> indicates an outgoing call
·
^ indicates an internal call
·
? indicates that the call direction could
not be established
Extensions may be configured during installation by the system
administrator, via the Analog Settings menu on the unit, or via
Remote Manager. ‘Extensions’ are text or numeric values that are assigned
to channels, which can be used for searching calls, or to use
Record-on-Demand (see Section 16). Please note that text-based extension values cannot
be searched via the onboard control panel.
See the
Total Recall
Installation and Administration Guide
for information about how extensions are configured.
Marks (C / M)
·
C indicates a current call.
·
M indicates a call that is being
currently monitored.
6.3.2. Live Monitoring
Figure 3 — Live Monitoring from the Logging Screen
Live monitoring can be used to
‘listen in’ on current, active calls.
It is
only possible to monitor calls if Monitoring has
been enabled for that extension by an administrator.
To monitor a channel, highlight
a current call in the Logging Menu by pressing the [Down] and [Up]
arrow keys, then press [Select].
The audio on that channel is
played through the loudspeaker or headphones.
The letter M is displayed
in the Status column and the call is moved to the top of the call
list.
To end monitoring, press
[Select] again (This does not terminate the call).
Monitoring of a selected channel
will continue until manually terminated, even if there is no current audio
on the channel.
The
Total Recall
unit will remain unlocked until you
manually terminate live monitoring.
For
analog channels connected to phone lines, if ‘Beep’
is active for the channel that is being monitored, both
parties hear a beep at regular intervals to indicate that
the call is being monitored. Beep settings can only be
edited by a user with administrator privileges.
6.4.
Search
Menu
Figure 4 — the Search Screen, following a search
Use the Search Screen to locate
calls according to a range of search criteria (date, time, channel,
telephone number etc.) and to play back calls returned by the search.
6.4.1.
Searching
To
search for calls on the internal hard drive:
1.
Press the [Down] arrow key to highlight the Search button.
Press [Select] to open the Search Options dialog:
2.
Use the [Down] arrow to highlight check boxes for the available
search criteria. Press [Select] to activate the highlighted criteria, and
then configure your search parameters using the [Down] and [Select] keys.
3.
When you have finished specifying your search criteria, use the
arrow keys to highlight Search and press [Select].
An information window displays, summarizing the
search results. The results are listed in the Search Screen.
If
more than 1000 results are returned, only the
1000 most
recent calls are listed on the Search Screen. If you wish to
see calls older than those that are initially listed, press the
Rewind [7]
key while playback is not in progress to display
the next oldest 1000 calls. Press Fast Forward [8]
to return
to the more recent listings if required.
To search for
calls on a DVD/CD/BD:
1.
Insert the DVD, CD or (optional) BD that you wish to search
into
the
Total Recall
DVD/CD/BD drive. If you wish to search
an archive on
network storage (optional on
Total Recall Rack
only), continue to step 2.
Your
Total Recall
can search and replay
archive DVD/CDs created by other
Total
Recall
units, or even archive DVD/CDs
from old generation
Total Recall
systems.
2.
Arrow down to highlight Search, and press [Select].
The
Search Options dialog displays:
3.
Use the [Down] arrow to highlight check boxes for the available
search criteria. Press [Select] to activate the highlighted criteria, and
then configure your search parameters using the [Down] arrow and [Select]
keys.
4.
When you have finished specifying your search criteria, arrow down
and highlight Search Archive. Press [Select] to confirm that
you wish to search an archive drive.
The
Archive Selection dialog appears.
5.
The Archive Device to be searched will be the DVD/CD drive
by default. If you wish to search a DVD/CD, arrow down to the OK
button and press [Select].
An information window displays, summarizing the
search results. The results are listed in the Search Screen.
To search for calls on a Network Share (Optional
on TR Rack only):
1.
Follow steps 2 to 5 as above.
The
Archive Selection dialog appears.
2.
Set the Archive Device to Network Share by pressing the
[Select] key while the archive device field is highlighted.
The
Type, Path, User and Password parameters for the network
share must be pre-configured via
Remote Manager.
See the
Total Recall
Installation and Administration Guide
for information on configuring Network Shares.
3.
Select the required Archive.
There may be more than one archive on the network
share. Each archive can contain up to 250,000 recordings. The name of the
archive is the date when it was created in the following format:
yyyymmddhhmm, that is a 4 digit year, followed by two digit month, day of
month, hour of day and minute.
4.
Select the OK button.
An information window displays, summarizing the
search results. The results are listed in the Search Screen.
6.4.2. Using Search Criteria
Various types of information
(listed below) can be used as search criteria.
To search by each criteria type,
select the appropriate check box in the Add Calls to List dialog,
and enter or select the required value/s in the associated data field/s.
·
Date
Required data: Date From and Date To.
·
Time
Required data: Time From and Time To.
Time criteria can not span 00:00 (midnight). To
search a
time period that spans midnight, either search using date
criteria only, or initially search up to 23:59 hours on Day 1,
and then search from 00:00 hours on Day 2.
·
Number
Required data: numeric.
The Number search returns any results containing the search string.
For example, with search criteria 2001 in the Number field, the
search will return any calls to or from telephone number 2001, and also to
or from numbers 20015, 32001, 620014, etc.
·
Extension
Required data: numeric.
The Extension search only returns results that match the search string
exactly.
For example, with search criteria 2001 in the Extension field, the
search will return calls to or from extension 2001, and no other calls.
·
Tag
Available options: Tagged Only | Untagged Only |
Tagged & Untagged.
The data field defaults to Tagged & Untagged
(all calls).
See Section 6.4.4. of this manual for a
description
of the ‘Tagging’ function.
·
Direction
Available options: Incoming | Outgoing | Internal
| Unknown.
The data field defaults to Incoming.
‘Unknown’ refers to calls that
Total Recall is
unable to resolve an origin and/or a destination for.
·
Channel
Required data: numeric.
Performing a search with no search criteria
entered
will return all calls on the database or archive.
Multiple Criteria
Search criteria are cumulative –
only calls that match all specified criteria are returned. The more
criteria entered, the more specific the result.
For example, to search for
tagged calls made between 6am and 11am from extension 2001, use the
following search criteria:
·
Time: 06:00 to 11:00.
·
Extension: 2001.
·
Tag: Tagged Only.
6.4.3. Call Playback
Figure 5 — Playing calls from the Search Screen
Following a search, the results
are listed in the Search Screen, sorted by date and time, with the most
recent call at the top.
To play a call, highlight it and
press [Select], or press the4
key on your control panel.
Press4again
to pause playback.
Press
8
to fast-forward.
Press
84 to skip forward.
Press
7
to rewind.
Press
<
to stop playback.
Use the thumb wheel on the front
panel to adjust the playback volume.
Progress through the call is
displayed as a progress bar at the bottom of the LCD display.
6.4.4. Tagging
Tagging calls is a way to mark
them so that they can be selectively searched or archived using the
Manual Archive function. To tag a call for manual archiving:
·
Highlight the call in the Search or
Logging Screen, and press
Þ
on your control panel.
To untag a tagged call:
·
Highlight the tagged call and press
Þ
again on your control panel.
To tag all calls in the list on
the Search Menu:
·
After completing a search, highlight the
Tag All button on the Search Screen and press [Select].
To untag all calls in the list
on the Search Menu:
·
After completing a search, highlight the
Untag All button on the Search Screen and press [Select].
You can
not tag search results from an archive.
6.4.5.
Recent Calls (Automatic Recent Call Display)
To display the most recent
completed calls on the
Total Recall
database, highlight the Recent Calls button and press [Select]. The
most recent calls will display in the search screen, and will be
automatically refreshed according to your configuration in the Options
Menu > General Settings > Recent Calls menu. The Recent Calls button
will flash to indicate that it is active:
See
the Total Recall Installation and Administration
Guide for information on configuring Recent Calls.
Recent calls will continue to be
automatically refreshed until a key is pressed on the system; for example
if you change menus by pressing the [Menu] key, or press the [Down] arrow
key to replay a call.
To restart automatic recent call
refresh, re-highlight the Recent Calls button using the [Up] and
[Down] arrow keys as required, then press [Select].
To Replay the Most Recent Completed Call:
1.
Press the [Menu] key to enter the Search Menu (if required).
2.
Activate Recent Call Refresh by highlighting the ‘Recent Calls’
button (if required) with the [Down] arrow key, and press [Select].
3.
The Recent Calls button will flash to indicate that it is
active, and the most recently completed calls on Total Recall’s database
will appear, and will be automatically refreshed according to your
configuration in the Options > General Settings > Recent Calls menu.
4.
The first call on the screen is the most recent completed call on
the database, and this is highlighted by default in Recent Calls
mode. If the call you wish to replay is further down the list, continue
pressing the [Down] arrow key until your target call is highlighted.
Please note that pressing the [Down] arrow key will deactivate Recent
Calls mode, and the icon will stop flashing accordingly.
5.
Press [Select] to replay the highlighted call.
6.
To re-activate Recent Calls mode after replaying a call,
navigate back to the Recent Calls button with the [Up] or [Down] arrow
keys, and press [Select].
6.4.6. Archiving
Introduction
Total Recall
stores call files internally
on the hard disk drive. Call files can be archived to DVD, CD, or
optionally to a Blu-Ray device (Desktop
and
Rack),
or to network shared storage (Rack
only). Archiving may be performed manually, or automatically, at scheduled
intervals.
See
the
Total
Recall
Installation and Administration
Guide for further information on Automatic
Archiving.
Approximately 1,000 channel
hours can be archived to a standard DVD and approximately 180 channel
hours to a standard CD, depending on the call lengths and the number of
sessions used.
The number of channel hours that
can be stored on any given Network Share depends on the storage space of
the network device. A standard single layer BD-RE disc can store
approximately 6,000 hours of calls.
To ensure the security of your
call data, it is recommended that calls are archived on a regular basis.
Call recording continues during the archive process. Progress is displayed
on the screen. Other recorder functions (except recording) are disabled
during the archive process.
The
CD/DVD drawer will open and close during the
archive
process. Remove any potential obstructions to the CD/DVD
drawer opening and closing.
Archiving on DVD/CD/BD is
performed in sessions. Each session updates the disk directory, writes the
calls, and closes the archive with an ‘end of session marker’. Therefore,
archiving to disc media should be done thoughtfully, as each session
marker uses approximately 10 MB of disc space. This is equivalent to
approximately three hours of calls. Therefore, to minimize wasted space,
it is advisable to archive as many calls as possible each time you
archive, rather than archiving smaller numbers of calls more often.
To maintain compatibility with
various CD readers, a maximum of 25 sessions is permissible per CD.
Network Shares
(optional on
Total Recall Rack)
Total
Recall Rack has an
in-built NFS Client and SAMBA Client to access NFS and Windows Network
Shares.
Each Network Share can contain
more than one archive, each with up to 250,000 records. The name of each
archive is the date and time when it was created in the following format:
yyyymmddhhmm (that is a 4 digit year, followed by two digit month, day of
month, hour of day and minute).
6.4.7. Performing a
Manual Archive
To archive manually to DVD/CD/BD:
1.
Cycle to the Search Menu by pressing [Select].
2.
Select calls to archive by performing a search and/or tagging the
relevant calls (see section 6.4.1. to 6.4.4. of this manual)
if required (see point 5 below).
3.
Insert the DVD, CD or (optional) BD media into the
Total
Recall DVD/CD/BD drive.
4.
Arrow down and highlight the Archive button. Press [Select].
The Archive Calls dialog displays.
5.
In the Archive Calls field, scroll through the available
archive options by pressing the [Select] key. The following 4 options will
be available:
·
All Calls
(all calls currently on the hard disk).
·
Found Calls
(all calls that are currently listed in the Search Screen).
·
Unarchived Calls
(all calls that have not been archived in the past).
·
Tagged Calls
(all tagged calls on the hard disk).
As archive options are selected,
Total Recall
displays the number of calls and the collective size of the
calls (in MB).
6.
Press the [Down] arrow key to select the appropriate Archive
Device. For DVD/CD or (optional) BD archiving, select DVD/CD. If you
have optional Network Archiving on your
Total Recall Rack,
press the [Select] key in the archive device field to select Network Share
as the archive device.
7.
Arrow down and highlight OK. Press [Select] to begin
archiving.
If you
have administrator privileges, a confirmation dialog displays asking if
you would like to remove the calls that are archived from the hard disk.
Select Yes to remove archived calls from the hard disk, or No
to leave them in place.
The archive process
begins.
A progress dialog displays while
archiving is taking place. When archiving is complete, a message displays
indicating that the process has finished.
If there is insufficient space
on the DVD, CD or BD to complete the archive,
Total
Recall will archive as much as it can,
and then prompt you to insert a new disc to complete the archive.
If the DVD, CD or BD is damaged
and the archive fails, a message displays prompting you to insert another
disc.
If there are problems with
access to the Network Share, a message displays with information on the
problem. If this is the case, the archive process fails until the problems
are corrected.
Automatic Archiving
Automatic
Archiving is configured via the Options Menu by a user with
administrator privileges.
With Auto Archive active,
Total
Recall archives all unarchived calls on
the hard disk at the frequency specified in the Archive settings.
The
Auto Archive
function archives all
calls that have not been archived to a
DVD/CD/BD or
a Network Share.
Calls that have previously been
manually archived will
not be
included in the
Auto Archive.
Total
Recall
can also be configured by administrators to display a
message reminding the user to manually archive when the hard disk reaches
a specified percentage of capacity.
If your
Total Recall
system is unlocked, AND a menu other
than the main Logging, Search or Options screens is
open at the scheduled auto-archive time, the Total Recall
system will assume that you are currently using the unit.
Auto-Archive will be delayed until you navigate back to
one of the main screens.
6.4.8. Deleting Calls
Administrators may choose to
delete calls from the hard disk during manual archiving.
Also, calls are automatically
deleted when:
·
A set period of time has passed since
they were recorded (for example, 3 months). This option (Max. Call
Lifetime) can only be activated by a user with administrator
privileges.
·
The number of calls on the hard disk
reaches 350,000, or 60,000 recording hours. When this happens, the oldest
50,000 calls are automatically deleted, until the number of calls on the
hard drive is reduced to 300,000.
Auto-deletion occurs according to the conditions above,
in the priority
that they are listed. To avoid losing unarchived
calls as a result of
automatic deletion, it is important to be
aware of recorder capacity and
to ensure important calls
are archived or saved regularly.
[