15.    Event Log Tab

Use the Event Log tab to view a record of system events for the selected recorder.

  
 
    15.1.    Event Types

The Event Log may contain 3 types of event:

  Information

Information events are standard system events and do not require any further action.

  Warnings

Warnings are events that may indicate possible future problems, and should be investigated – for example, failed database searches and power failures.

  Errors

Errors are events that must be investigated immediately, such as database rebuild failures, auto-archive failures, and DSP card issues.
 
    15.2.    Using the Event Log

To filter the displayed entries in the Event Log, click the button for the event type that you wish to view.

To refresh the Event Log, click .

The Event Log can hold approximately 100,000 entries. When the Event Log is full, new entries automatically overwrite old entries.

The contents of the Event Log can be selected and copied out into a text editor to allow keyword searches.


Record on Demand
 
16.    Overview

Record on Demand (ROD) is an optional Windows^®-compatible client application that provides additional real-time recording control to Total Recall end users (usually agents). Record on Demand is supplied on CD free-of-charge with all Total Recall systems, for installation and use on as many PCs as required.

Utilizing an existing LAN connection, users can start and stop the recording of current calls, control which calls on their line are recorded and which aren’t, and add notes to current calls – all from a simple taskbar application on the user’s PC.

If a user requires ROD functionality but does not have immediate access to a PC, recording can also be controlled by the use of configurable DTMF codes entered on a user’s phone.

ROD functionality is configured (either as a ‘global’ setting across all extensions, or on an individual extension basis) on the Total Recall unit itself, or in Remote Manager.
 
    16.1.    Installation and Initial Configuration

ROD should only be installed and configured by a system administrator.

                  See the Total Recall Installation and Administration
                              Guide for information about installing ROD.

17.    Using ROD (Record On Demand)

    17.1.    Logging In

     To log in to ROD:

1.       Start the ROD application (double-click the desktop icon, or select TR Record on Demand from the Windows Start menu).

2.       Select your Agent Name from the drop-down list.

3.       Click Login.

4.       Enter your password.

5.       Click OK.

ROD can now be used to control recording (and/or add notes to calls) on the configured extension.
 
    17.2.    Recording

To toggle recording on and off, click the recording button.

When the recorder is not recording, the record button is labeled ‘Not Recording’ and appears in the ‘up’ state:

When the recorder is recording, the record button is labeled ‘Recording’ and appears in the ‘down’ state, with a flashing red LED icon:

                            
 
    17.3.    Logout and Refresh

To log out, click Logout.
 
                          As a security measure, it is advisable to log out
                                        whenever you leave your PC.

If new agents have been added whilst ROD is open, click Refresh to update the agent list.
 
    17.4.    Adding Notes

     To add a note to a current call:

1.       Type the note into the text box. The text box supports up to 256 characters.

2.       Click Add Note.

    17.5.    Configuration

The Configure button allows access to the Total Recall connection details and the recorded extension setting.

Only users with administrator privileges can access the Configuration dialog.

      See the Total Recall Installation and
     Administration Guide for information
     about configuring ROD.

Glossary

CLI: Calling Line Identification

A telephony intelligent network service that transmits the caller's telephone number and in some places the caller's name to the called party's telephone equipment during the ringing signal or when the call is being set up but before the call is answered.

CDR: Call Detail Record

Also called Call Detail Recording or SMDR (Station Message Detail Recording), CDR is a record containing information about recent system usage, including the identities of sources (points of origin), the identities of destinations (endpoints), and the duration of each call.

D/A: Digital to Analog

A digital-to-analog converter (DAC or D-to-A) is a device for converting a digital (usually binary) code to an analog signal (current, voltage or electric charge).

DSP: Digital Signal Processor

A specialized microprocessor designed specifically for digital signal processing, generally in real-time computing.

DTMF: Dual-Tone Multi-Frequency

Used for telephone signaling over the line in the voice-frequency band to the call switching center. The version of DTMF used for telephone tone dialing is known by the trademarked term Touch-Tone, and is standardized by ITU-T Recommendation Q.23. Other multi-frequency systems are used for signaling internal to the telephone network.

FTP: File Transfer Protocol

A commonly used protocol for exchanging files over any network that supports the TCP/IP protocol (such as the Internet or an Intranet).

IDF: Intermediate Distribution Frame

A frame that (a) cross-connects the user cable media to individual user line circuits and (b) may serve as a distribution point for multi-pair cables from the main distribution frame (MDF) or combined distribution frame (CDF) to individual cables connected to equipment in areas remote from these frames.

IP: Internet Protocol

A data-oriented protocol used for communicating data across a packet-switched internetwork.

IP is a network layer protocol in the internet protocol suite and is encapsulated in a data link layer protocol (e.g., Ethernet). As a lower layer protocol, IP provides the service of communicable unique global addressing amongst computers.

LAN: Local Area Network

A computer network covering a small geographic area, like a home, office, or group of buildings.

LCD: Liquid Crystal Display

A thin, flat display device made up of any number of color or monochrome pixels arrayed in front of a light source or reflector.

MDF: Main Distribution Frame

A signal distribution frame for connecting equipment (inside plant) to cables and subscriber carrier equipment (outside plant).

NTP: Network Time Protocol

A protocol for synchronizing the clocks of computer systems over packet-switched, variable-latency data networks. NTP uses UDP port 123 as its transport layer. It is designed particularly to resist the effects of variable latency (Jitter).

PBX: Private Branch Exchange

Also called Private Business eXchange, or PABX (Private Automatic Branch eXchange), a PBX is a telephone exchange that serves a particular business or office, as opposed to one a common carrier or telephone company operates for many businesses or for the general public.

PSTN: Public Switched Telephone Network

The network of the world's public circuit-switched telephone networks.

QoS: Quality of Service

Control mechanisms that can provide different priority to different users or data flows, or guarantee a certain level of performance to a data flow in accordance with requests from the application program.

RTP: Real-time Transport Protocol

The Real-time Transport Protocol (or RTP) defines a standardized packet format for delivering audio and video over the Internet.

SMDR: Station Message Detail Record

SMDR is a record containing information about recent system usage, including the identities of sources (points of origin), the identities of destinations (endpoints), and the duration of each call.

TCP: Transmission Control Protocol

One of the core protocols of the Internet protocol suite, often simply referred to as TCP/IP. Using TCP, applications on networked hosts can create connections to one another, over which they can exchange streams of data using Stream Sockets.

UDP: User Datagram Protocol

The User Datagram Protocol (UDP) is one of the core protocols of the Internet protocol suite. Using UDP, programs on networked computers can send short messages sometimes known as datagrams (using Datagram Sockets) to one another. UDP is sometimes called the Universal Datagram Protocol.

UPS: Uninterruptible Power Supply

A device which maintains a continuous supply of electric power to connected equipment by supplying power from a separate source when utility power is not available.

VLAN: Virtual LAN

A method of creating independent logical networks within a physical network.

VOX: Voice Operated Switch

A vox or voice operated switch is a switch that operates when sound over a certain threshold is detected.

WAN: Wide Area Network

A computer network that covers a broad area (i.e., any network whose communications links cross metropolitan, regional, or national boundaries). Or, less formally, a network that uses routers and public communications links.
 
                            Definitions courtesy of Wikipedia
 
 
Specifications

Physical Specifications

6 Kg, 175 (H) x 370 (W) x 365 (D) mm (Desktop).

10 Kg, 220 (H) x 450 (W) x 230 (D) mm, 5 RU (Rack).

0 ^oC - 60 ^oC Operating & storage temperature, non-condensing.

Power

Single auto-sensing 100-240 VAC, 60-50 Hz, 180W Max PSU (Desktop & Rack).

Optional Dual Hot-Swap 110-240VAC, 50-60Hz 300W Max PSU (Rack).

Maximum power draw for Total Recall Desktop & Rack is 80W.

Telephony Interface

Analog 2-Wire POTS, FSKR, DTMF.

Voice Processing

HQVQ (8:1) Compression. WAV (16 bit, 8 KHz) & MP3 Export.

Onboard Storage Capacity

Most recent 350,000 calls or 60,000 recording hours, whichever is reached first.

Channel Capacity

24 Simultaneous Channels (Desktop).

48 Simultaneous Channels (Rack).

Recording Trigger

Off-Hook (6 different voltage levels), VOX (6 different volume levels), On-Demand (via DTMF code or PC Software).

Call Monitoring

Real-time monitoring via onboard speaker & control panel, or via Remote Manager and LAN/WAN/VPN/56k Dialup connection.

Search & Replay Controls

Via onboard speaker & control panel, or via Remote Manager embedded player & PC speakers. Start, stop, fast-forward, rewind & pause controls.

Archive Media

CD-R, DVD+RW standard. Optional Blu-Ray (BD-RE) archiving on TR Desktop and TR Rack.

Network Attached Storage (NFS v2/3, CIFS/SMB) optional on TR Rack only.

Networking

One 100Mb Ethernet port, Single RS232 port (for modem connection). Network Time Synchronization via NTP.

Optional TCP/IP Alarms via SNMP, and Call Detail Record interface (TR Rack).