11. Record on Demand Software

11.1 Introduction

     Record on Demand is an optional license free software application that provides additional real-time functionality to Total Recall end users. Utilizing an existing LAN connection, users can start and stop recording of a current call, control what calls on their line are recorded or not recorded, as well as have the ability to add notes to a current call (all controlled from a simple taskbar application on the user’s PC).

     If a user requires Record on Demand without immediate access to a PC, this function can also be controlled through pre-determined codes entered on a user’s phone. This is configured on the Total Recall unit itself or in Remote Manager. (See sections 8.1.4 and 10.7.1 of the manual for further details on the DTMF Record on Demand function.)

     To ensure the security of the Total Recall, Network administrators have the flexibility to tailor the users level of control with Record on Demand through specific unit settings, or through their Remote Manager software. (These options are discussed in section 12.6 of this manual).

      11.2   PC Requirements

Record on Demand is designed for use on a multimedia PC running Windows 98/ME/2000/NT 4.0 or XP.

Minimum system requirements:

	100MB Free Hard Disk space
	128MB RAM
	Display resolution 800*600, 256 colors
	LAN connection

11.3 Installation

Insert the TR ROD installation CD into the user’s PC. The installation wizard will auto run if the computer is configured to allow this. If this is not the case, run Setup.exe from your configured CD drive.

During installation, you will be given the option to:

· Install TR ROD to a folder other than the default

· Change the default location to store user files

· Alter the program name displayed in the Control Panel

· Create a desktop icon

Default settings should be sufficient for most users.

11.4 Running TR ROD for the First Time

11.4.1 Connecting to the Total Recall Unit

     Total Recall IP Address refers to the unique network address of the Total Recall unit. This address may be accessed from the “Network” menu on the Total Recall unit itself, or from the “TR Configuration” menu in your Remote Manager software. (Note: Remote Manager should be setup and operational before installing TR ROD, as TR ROD Agents are added and managed through this software). If in doubt, contact your network administrator.

    Total Recall Channel refers to the channel of the Total Recall unit that you wish to give the user limited control over. This is generally the channel that the user has connected to their phone. TR ROD allows an agent limited control over one channel only.

     Total Recall Password can either be the User or Administrator password for the Total Recall unit. Either password may be used to alter TR ROD configurations, so it is important that the Total Recall unit passwords (User or Admin) are not given to agents if they are not authorized to alter settings.

     Total Recall Port Base refers to the port used to access the Total Recall unit. The port base, like the unit IP address, may be accessed from the “Network” menu in Total Recall, or the “TR Configuration” menu in Remote Manager. If in doubt, contact your network administrator.

11.4.2 Logging into TR ROD

     In the “Agent Name” drop down menu, the user should select their login name. (N.B. agent login names and passwords are added using the “Remote Manager” software. Agents must be added before TR ROD can be utilized. This may only be done through Remote Manager). Remote Manager should only be installed and configured on secure PC’s operated by individuals who are authorized to monitor, search and play back calls.

     For security, all users should have an individual login.

     After selecting the appropriate login name and clicking “Login”, the user will be prompted for their password. This will be the individual password nominated when setting up the ROD agent account in Remote Manager. (See Remote Manager Section for more information).

11.5 Using TR ROD — TR Unit Settings

      Record on Demand settings may be modified for individual channels on the Total Recall unit (via the Channel Settings menu), or via Remote Manager (from the TR Configuration tab).

     These unit settings affect the way that the recorder will respond to the Record on Demand software, or activation of the DTMF phone key.

     There are 5 channel options for Record on Demand:

11.5.1 Record by Default

Total Recall will record all calls unless the TR ROD user intervenes.

11.5.2 Don’t Record by Default

The TR ROD user will be given the option to only record a current call if they so wish. The Total Recall unit will not record calls unless the TR ROD user intervenes.

11.5.3 Add Notes Only

The user with the TR ROD agent installed may only add notes to a current call – they will have no control over whether a call is recorded or not.

11.5.4 Record Partial Calls

In this instance, the Total Recall machine does not record calls by default. A user can start and stop recording during the call as many times as they wish. The only sections of the call that are recorded are the periods where a user has activated the recorder.

11.5.5 Disallowed

The TR ROD agent will have no effect on that particular channel. TR ROD users cannot add notes, nor will any control be given to retain or discard current calls. The Total Recall unit will record according to its VOX/Off Hook channel settings.

11.6 Login, Logout and Refresh

     Login needs to be selected after a user chooses their individual Agent name. Following this a window will appear prompting the user to enter their password in order to utilize TR ROD. For security, users have to re-login after any TR ROD configuration changes, or after changes to the channel settings on the Total Recall unit.

     Logout should be selected to finish a user’s session. For security, it is recommended that users log out of TR ROD if they are not present at their PC, to prevent unauthorized control over the Total Recall channel. Users need to logout to allow another user to log back in with a different agent name and password.

     Refresh may be used if new agents have been added through Remote Manager while TR ROD is running. Selecting Refresh will update the agent list to the most current record stored on the Total Recall unit.

11.6.1 Configuration

      Similar to the connection process when TR ROD was first installed, this menu allows authorized personnel to do the following:

     Total Recall IP Address refers to the unique network address of the Total Recall unit. This address may be accessed from the “Network” menu on the Total Recall unit itself, or from the “TR Configuration” menu in your Remote Manager software. (Note: Remote Manager should be operational on the network manager’s computer before installing or changing TR ROD, as Agent names and passwords are managed through this software).

     Should the IP address of the target Total Recall unit be altered, the TR ROD agent will need to be re-configured (via this menu) in order to re-connect to the unit. This cannot be changed without a valid password (see below).

     Total Recall Channel refers to the channel of the Total Recall unit that you wish to give the agent limited control over. The channel controlled may be changed in this menu, dependant on a valid password being given (see below).

     Total Recall Password can either be the User or Administrator password for the Total Recall unit. One of these passwords must be entered correctly in order to change any TR ROD settings. Either password may be used to alter the TR ROD configuration, so it is important that the unit passwords (User or Admin) are not given to users if they are not authorized to alter settings.

     Total Recall Port Base refers to the port used to access the Total Recall unit. The port base, like the unit IP address, may be accessed from the “Network” menu in Total Recall, or the “Network” menu in Remote Manager. If in doubt, contact your network administrator.