Total Recall needs regular maintenance to ensure its
performance is maintained. As with any computing device, Total
Recall has a fan that provides airflow across the processor to
keep it cool and a filter to ensure that the air is clean. Every 3
months a message will appear on the Total Recall screen to
indicate that filter maintenance is required. The filter will need to be
washed in warm soapy water and then rinsed thoroughly and allowed to dry
completely prior to being replaced. After maintenance is complete,
select OK to remove the message.
13. Trouble-shooting Tips
a) There is a loud and continuous tone sounded when using the
control keys.
The soft key may be stuck against the casing. Just
move the key to release it.
b) The unit does not power-up.
It is
possible that the fuse holder may have become loose during transit or the
fuse is blown. Disconnect the power cord, remove the fuse holder at the
rear of the unit and check that the fuse that is OK. Power-up again.
c) The password has been forgotten.
Call your dealer for support.
d) I have changed the password and now it will not let me go to the
Options Menu.
You have
changed the User Password. The User has no access to the Options Menu. Use
the Administrator Password, to provide access to the Administrator
level Options Menu. If you do not know the Administrator Password, you
will not have access to the Options Menu.
e) The recorder is switched on with channel lines connected. The
Logging Menu shows “C” in the status column and the LEN (Length) meter
is running, but no calls are active.
The channels
are probably set to Off-Hook. Enter the Options Menu and change the
Line Trigger setting from Off-Hook to VOX 4.
f
) During the process of recording a call, the call appears to be
cut into multiple records, each of a fixed length.
Check the
Maximum call length setting in the Options Menu (Call button).
If a call reaches the maximum length setting, it will be cut and then
restarted as a new (continuation) record, with no loss of recording
between the cut and restart. To avoid cutting the call into multiple
records, increase the Maximum call length setting.
g) During the process of
recording a call, the call appears to be cut into multiple records, each
of a varied length.
Check the VOX
level settings of the channel(s) concerned. It is possible that the VOX
level threshold is too sensitive in detecting silence on the line. For
example, “VOX ” detects a high signal with associated low sensitivity, so
if the voice at either end is not loud enough or is not talking
continuously, the recorder may detect a period of silence and cut the
call. At the same time, check the VOX Timeout setting in the Options Menu.
If the VOX level threshold is too low, the calls will be cut based on the
VOX Timeout setting. A combination of changing the Trigger setting and
increasing the VOX Timeout setting should eliminate the problem of
cut calls.
h) The call I am replaying finishes in the middle of the call, and I
know that there was an extended conversation.
This call has
most likely been “cut” as determined by the Maximum call length
setting. Check the channel number of the call in the Search Menu,
then search for the next call at the same channel number and you will find
the remainder of the call. The second part of the call should be indicated
by a (cont...) entry in the number field that indicates a continued call.
i)
When making a telephone call, I can hear the remote party very clearly
but when I play back the call, it is hard to hear the remote party.
This is
associated with the AGC (Auto Gain Control) built into the recorder. The
recorder is designed to “record” all the sounds heard on the line, both
Transmit (Tx) and Receive (Rx). This includes background noise, line noise
and ambient noise. The recorder “records all audio noise”, and cannot
distinguish between “background” and “foreground” noise. This problem may
be compounded if the recording is made via Handset Adapters. In this case,
the “background noise” fed back through the microphone of the handset is
combined with the Receive (Rx) signal from the “Remote Party”, and
therefore what appears to be a clear voice to the listener may sound soft
or hard to hear upon replay. This is a function of the AGC which “averages
out” all of the audio signals detected during the recording. If on the
other hand there is no background noise, the “Remote Party” will sound
very clear and loud upon replay.
j) I am dialing a number and I can hear the tones on my phone, but no
DTMF number appears in the Logging Menu next to the (C) Current
Call.
If recording
via a handset adapter, it may not be possible for the recorder to detect
DTMF tones. If your phone system transmits a proprietary signal to the
PABX, and the PABX converts this signal to DTMF tones, then the recorder
cannot detect the DTMF as it is not present at the point of recording. The
recorder will detect DTMF tones, provided they are on the line at the
point of recording.
k) I have selected Archive and now my keyboard has locked-up and
the recorder does not seem to be working.
The archive
process takes time. Writing to a DVD or CD is a time-consuming process. During
the archive process, the <MENU> and <SELECT> keys will be disabled and you
will have no access to other functions of the recorder. DO NOT SWITCH OFF
THE POWER. Although you have no access to the recorder, it will still be
recording on active channels, and it will still be archiving calls to the
disk. It is recommended to start the archive process during times of
low-usage, or when you do not need to gain further access to the recorder
for a period of time.
l) I have archived calls to a DVD or
CD but the “% Used” indicator on the
Logging Menu remains at the same level.
The
Archive “Do you want to remove the calls you archive?” option (only
available with Administrator Access) will archive calls to a
disk and either
delete them from the hard drive (Yes) or keep them on the hard
drive (No). If you choose to keep the archived calls on the hard
drive, the “% Used” indicator will not change. If you choose to delete the
archived calls from the hard drive, the “% Used” indicator will decrease
after archiving.
m) I’m trying to set the IP Address of the Total Recall but pressing the
OK brings up the error message “Update Network Settings Failed”.
Chances are the IP address that you are trying to use is already
used by some other computer or device. You will need to find an IP address
that isn’t used by asking your Network Administrator. The best way to
check if an IP address is used is to logon to a PC that is on the network.
Then try pinging the IP address. Do this by starting a command shell and
typing “ping <IPADDRESS>” where <IPADDRESS> is something like
192.168.3.10. If something responds, that IP address is in use.
n)
When I try to play, save or
email a searched call, I get a message saying “You are not
authorized for this channel”.
The channel that the call originated on has been
disallowed for your user account. This can be altered by clicking User
Preferences, then Properties, followed by the TR Connectivity tab, then
Properties. The Authorized Channels menu is at the base of the Modify
Total Recall Settings menu. Note that only an Administrator account can
access these menus.
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